Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anuska Gurung

Aldershot,Ham

Summary

My academic background has equipped me with a solid foundation in various business disciplines, including marketing, management, finance and operations. I am eager to leverage my academic background and enthusiasm for business to contribute effectively to a dynamic organization. I have developed strong analytical skills, problem solving abilities and a keen eye for contemporary business practices.

I am motivated, detailed oriented and committed to achieving excellence in all tasks i undertake. I possess a strong work ethic and a commitment to accuracy and integrity.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Office administration assistant

Sunshine Mortgages
Ashford, Kent
10.2024 - Current
  • Assisted in maintaining and updating mortgage databases and internal tracking systems.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Ensured documents adhered to industry regulations and organisational policies.
  • Shadowed senior team member to gain insights into mortgage underwriting and administrative best practices.

Care assistant

Hope Hermitage
Lazimpat, Kathmandu, Kathmandu
11.2022 - 10.2023
  • Provided emotional support to patients, improving their mental wellbeing.
  • Assisted in daily living activities for enhanced patient comfort.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.

Customer service representative

Machhapuchchhre Bank Limited
Lazimpat, Kathmandu, Kathmandu
04.2022 - 09.2022
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls between 100- 150 calls per day for quick resolution of customer issues.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Data entry assistant

Bhat Bhateni Food Products
Bouddha, Kathmandu, Kathmandu
01.2020 - 01.2021
  • Ensured timely completion of tasks by prioritising workload effectively.
  • Utilised Excel skills to create effective spreadsheets for data recording.
  • Liaised with different departments to gather necessary information for data entry tasks.

Education

Bachelor of Business Administration - Business

King's College
Kathmandu, Nepal
09.2018 - 09.2022

Certificate of Higher Education - Management

Global College of Management
Kathmandu, Nepal
04.2015 - 03.2017

GCSEs - School Level

Dav Sushil Kedia Vishwa Bharati School
Lalitpur, Nepal

Skills

  • Excel skills
  • Microsoft Outlook
  • Data entry
  • Portal and CRM input
  • Sensitive material handling
  • Data organisation
  • Sorting mail
  • Care plan management
  • Personal care
  • Compassionate communication
  • Emotional support

Languages

Nepali
Native
English
Fluent

Timeline

Office administration assistant

Sunshine Mortgages
10.2024 - Current

Care assistant

Hope Hermitage
11.2022 - 10.2023

Customer service representative

Machhapuchchhre Bank Limited
04.2022 - 09.2022

Data entry assistant

Bhat Bhateni Food Products
01.2020 - 01.2021

Bachelor of Business Administration - Business

King's College
09.2018 - 09.2022

Certificate of Higher Education - Management

Global College of Management
04.2015 - 03.2017

GCSEs - School Level

Dav Sushil Kedia Vishwa Bharati School

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Anuska Gurung