ANUSHKA SAXENA
Nottingham,Nottinghamshire
Summary
I am an experienced professional with a Master's degree in Luxury Fashion Brand Management from Nottingham Trent University and a Bachelor's degree in Commerce. With five years of experience as a social media fashion and lifestyle influencer and two years as a Customer Care Executive at leading multinational companies, I have developed a diverse skill set in brand management, content creation, customer service, and digital marketing. My technical proficiency includes expertise in Microsoft 360 and Adobe Creative Cloud tools such as InDesign, Lightroom, and Photoshop. I am passionate about leveraging my academic knowledge and practical experience to drive success in the fashion industry.
Overview
2
2
years of professional experience
5
5
Certification
1
1
Language
Work History
Customer Host
SSP
Nottingham
04.2024 - Current
- Assisted customers with product selections, improving overall shopping experience and driving sales.
- Handled cash register duties accurately, ensuring balanced till accounts at the end of each shift .
INFLUENCER
Instagram/Youtube
Delhi, India
10.2018 - Current
- Collaborated with wider team to plan and execute creative projects
- Promoted products on social media using innovative and creative methods
- Generated personality-driven content across various mediums and platforms
- Collaborated with Brands like Daniel Wellington, Amazon, Myntra, Nykaa, Paula's Choice, M&S, Kiko Milano, Sephora etc
- Honoured with many certifications and featured in news like Hindustan times, First India Newstrack etc
SENIOR CUSTOMER CARE EXECUTIVE
Teleperformance
12.2021 - 06.2022
- Teleperformance is a global digital business services company
- Customer Support
- Merchant B2B Support
- Emails support
- Technical team support
- Advised customers on availability, pricing and location of products
CUSTOMER CARE EXECUTIVE
Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017
- Concentrix create game-changing customer journeys that help brands grow, across the world and into the future
- Customer Support
- Outbound Sales
- Query and technical Support
- Technical skills
- Social media platforms
- Project scheduling
- Marketing
- Marketing and advertising
- Branding
- Campaign management
- Public Relations
Education
Master of Arts - Luxury Fashion Brand Management
Nottingham Trent University
Bachelor's Degree - Bachelors of Commerce
University of Delhi
Certification
Social Media Marketing
Instagram Creator Course
SSP FOOD AND SAFETY KNOWLEDGE
Handling Personal Data in SSP
Cash and Security Procedures
Data Privacy Training at SSP and UK&I
Skills
- Branding Campaigns
- Social Media Performance Measurement
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Customer Host
SSP
04.2024 - Current
SENIOR CUSTOMER CARE EXECUTIVE
Teleperformance
12.2021 - 06.2022
INFLUENCER
Instagram/Youtube
10.2018 - Current
CUSTOMER CARE EXECUTIVE
Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017
Master of Arts - Luxury Fashion Brand Management
Nottingham Trent University
Bachelor's Degree - Bachelors of Commerce
University of Delhi
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