In design
ANUSHKA SAXENA
Customer Care Host/Manager
Nottingham,Nottinghamshire
Summary
I am an experienced professional with a Master's degree in Luxury Fashion Brand Management from Nottingham Trent University and a Bachelor's degree in Commerce. With five years of experience as a social media fashion and lifestyle influencer and two years as a Customer Care Executive at leading multinational companies, I have developed a diverse skill set in brand management, content creation, customer service, and digital marketing. My technical proficiency includes expertise in Microsoft 360 and Adobe Creative Cloud tools such as InDesign, Lightroom, and Photoshop. I am passionate about leveraging my academic knowledge and practical experience to drive success in the fashion industry.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Customer Host
SSP
Nottingham
04.2024 - Current
- Established rapport with regular visitors, fostering strong relationships that enhanced repeat business opportunities.
- Participated in store-wide promotional events, representing the brand positively while attracting new customers to the establishment.
- Assisted customers with product selections, improving overall shopping experience and driving sales growth.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Handled cash register duties accurately, ensuring balanced till accounts at the end of each shift.
- Conducted regular inventory checks to ensure accurate stock levels and prevent any potential shortages.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Resolved customer complaints effectively, promoting a positive brand image for the store.
INFLUENCER
Instagram/Youtube
Delhi, India
10.2018 - Current
- Collaborated with wider team to plan and execute creative projects
- Promoted products on social media using innovative and creative methods
- Generated personality-driven content across various mediums and platforms
- Collaborated with Brands like Daniel Wellington, Amazon, Myntra, Nykaa, Paula's Choice, M&S, Kiko Milano, Sephora etc
- Honoured with many certifications and featured in news like Hindustan times, First India Newstrack etc
SENIOR CUSTOMER CARE EXECUTIVE
Teleperformance
12.2021 - 06.2022
- Teleperformance is a global digital business services company
- Customer Support
- Merchant B2B Support
- Emails support
- Technical team support
- Advised customers on availability, pricing and location of products
CUSTOMER CARE EXECUTIVE
Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017
- Concentrix create game-changing customer journeys that help brands grow, across the world and into the future
- Customer Support
- Outbound Sales
- Query and technical Support
- Technical skills
- Social media platforms
- Project scheduling
- Marketing
- Marketing and advertising
- Branding
- Campaign management
- Public Relations
Education
Master of Arts - Luxury Fashion Brand Management
Nottingham Trent University
Bachelor's Degree - Bachelors of Commerce
University of Delhi
Skills
English: Advanced C1
Hindi: Advanced C1
Strategic Brand Management
Business Principles
Social Media Management and Audience Engagement
Microsoft 360 ( Word, Excel, Powerpoint, Outlook
Adobe ( Indesign, Lightroom, Creative Cloud , Photoshop
Digital Marketing Strategies
Customer Service Excellence
Luxury Retail Operations
Fashion Industry Practices
Trend Analysis
Marketing Communication
Brand Collaboration and Content Creation
Problem Solving
Web
https://instagram.com/duskyfashionova
Software
Lightroom
Microsoft Excel
Microsoft Powerpoint
Canva
Microsoft Word
Photoshop
Certification
Social Media Marketing
Interests
Fashion
Management
Marketing
Retail
Customer Service
Timeline
SSP FOOD AND SAFETY KNOWLEDGE
05-2024
Handling Personal Data in SSP
05-2024
Cash and Security Procedures
05-2024
Customer Host
SSP
04.2024 - Current
Social Media Marketing
08-2023
SENIOR CUSTOMER CARE EXECUTIVE
Teleperformance
12.2021 - 06.2022
Instagram Creator Course
10-2021
INFLUENCER
Instagram/Youtube
10.2018 - Current
CUSTOMER CARE EXECUTIVE
Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017
Master of Arts - Luxury Fashion Brand Management
Nottingham Trent University
Bachelor's Degree - Bachelors of Commerce
University of Delhi