Summary
Overview
Work History
Education
Skills
Websites
Web
Software
Certification
Interests
Timeline
Generic

ANUSHKA SAXENA

Customer Care Host/Manager
Nottingham,Nottinghamshire

Summary

I am an experienced professional with a Master's degree in Luxury Fashion Brand Management from Nottingham Trent University and a Bachelor's degree in Commerce. With five years of experience as a social media fashion and lifestyle influencer and two years as a Customer Care Executive at leading multinational companies, I have developed a diverse skill set in brand management, content creation, customer service, and digital marketing. My technical proficiency includes expertise in Microsoft 360 and Adobe Creative Cloud tools such as InDesign, Lightroom, and Photoshop. I am passionate about leveraging my academic knowledge and practical experience to drive success in the fashion industry.

Overview

7
7
years of professional experience
6
6
Certifications

Work History

Customer Host

SSP
Nottingham
04.2024 - Current
  • Established rapport with regular visitors, fostering strong relationships that enhanced repeat business opportunities.
  • Participated in store-wide promotional events, representing the brand positively while attracting new customers to the establishment.
  • Assisted customers with product selections, improving overall shopping experience and driving sales growth.
  • Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
  • Handled cash register duties accurately, ensuring balanced till accounts at the end of each shift.
  • Conducted regular inventory checks to ensure accurate stock levels and prevent any potential shortages.
  • Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
  • Resolved customer complaints effectively, promoting a positive brand image for the store.

INFLUENCER

Instagram/Youtube
Delhi, India
10.2018 - Current
  • Collaborated with wider team to plan and execute creative projects
  • Promoted products on social media using innovative and creative methods
  • Generated personality-driven content across various mediums and platforms
  • Collaborated with Brands like Daniel Wellington, Amazon, Myntra, Nykaa, Paula's Choice, M&S, Kiko Milano, Sephora etc
  • Honoured with many certifications and featured in news like Hindustan times, First India Newstrack etc

SENIOR CUSTOMER CARE EXECUTIVE

Teleperformance
12.2021 - 06.2022
  • Teleperformance is a global digital business services company
  • Customer Support
  • Merchant B2B Support
  • Emails support
  • Technical team support
  • Advised customers on availability, pricing and location of products

CUSTOMER CARE EXECUTIVE

Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017
  • Concentrix create game-changing customer journeys that help brands grow, across the world and into the future
  • Customer Support
  • Outbound Sales
  • Query and technical Support
  • Technical skills
  • Social media platforms
  • Project scheduling
  • Marketing
  • Marketing and advertising
  • Branding
  • Campaign management
  • Public Relations

Education

Master of Arts - Luxury Fashion Brand Management

Nottingham Trent University

Bachelor's Degree - Bachelors of Commerce

University of Delhi

Skills

English: Advanced C1

Websites

Web

https://instagram.com/duskyfashionova

Software

In design

Lightroom

Microsoft Excel

Microsoft Powerpoint

Canva

Microsoft Word

Photoshop

Certification

Social Media Marketing

Interests

Fashion

Management

Marketing

Retail

Customer Service

Timeline

SSP FOOD AND SAFETY KNOWLEDGE

05-2024

Handling Personal Data in SSP

05-2024

Cash and Security Procedures

05-2024

Customer Host

SSP
04.2024 - Current

Social Media Marketing

08-2023

SENIOR CUSTOMER CARE EXECUTIVE

Teleperformance
12.2021 - 06.2022

Instagram Creator Course

10-2021

INFLUENCER

Instagram/Youtube
10.2018 - Current

CUSTOMER CARE EXECUTIVE

Concentrix Daksh Pvt. Ltd
12.2016 - 12.2017

Master of Arts - Luxury Fashion Brand Management

Nottingham Trent University

Bachelor's Degree - Bachelors of Commerce

University of Delhi

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ANUSHKA SAXENACustomer Care Host/Manager