Summary
Overview
Work History
Education
Skills
Timeline
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Anusha Hamid

Liverpool

Summary

Client-oriented sales professional with 2+ years of experience in business development, account management, and customer service. Proven success in managing client portfolios, exceeding sales targets, and fostering strong relationships to drive revenue growth. Keen ability to problem solve and identify opportunities for growth through consultative support to clients. Passionate about the travel and e-commerce industry, ready to utilise strong communication skills as an Account Manager to continue catering customer needs.

Overview

4
4
years of professional experience

Work History

Business Development Manager

American Express
Manchester
06.2024 - Current
  • Adept at managing multiple 360 sales cycles alongside portfolio of 40+ SME clients up to 50m turnover.
  • Account management and post sales support for up to 12 months. Developed strong relationships with stakeholders through monthly consultative servicing to optimise business performance, and identify opportunities for upselling and growth of account.
  • Train and onboard clients on AMEX tools & payment solutions, ensuring seamless integration, and maximising usage and retention.
  • Maintained strong relationships with key decision makers externally and internally through effective cross functional collaboration to problem solve declines and credit limits.
  • Exceeding KPI's resulting in 1st year full target of 143%.
  • Mentored new starter BDM's through regular coffee chats to support wellbeing and deliver sales training
  • Adept at CRM tool Salesforce for lead generation, and account tracking.

Management Assistant

Enterprise Rent-A-Car
Liverpool
03.2024 - 06.2024
  • Assisted in managing a team of 4 to meet branch targets whilst organising and running branch operational logistics, ensuring high customer service are maintained throughout for customer retention and satisfaction.
  • Learning branch P&L statement to identify area's to increase profit and minimise spend.
  • Mentored and trained new team member company procedures, sales techniques and effective communication to ensure their successful onboarding
  • Driving branch sales and revenue by providing regular sales training to management trainees to ensure targets were met as a team.

Management Trainee

Enterprise Rent-A-Car
Liverpool
01.2023 - 01.2024
  • Building memorable relationships with customers resulting in repeated rental to increase branch revenue and clientele
  • Consistently meet monthly sales KPIs via upselling excess protection, roadside assistance and fuel.
  • Assigned BCAM (Branch Corporate Account Manager) to manage successful B2B relationship with new and existing businesses to increase leads for branch growth and profit.
  • Management of existing accounts including local businesses, repairers, and dealerships. Arranged monthly meetings with assigned accounts to assess current and future client mobility needs to provide tailored solutions.

Waiter Bartender

Leaf Tea Shop and Bar
Liverpool
07.2021 - 01.2023
  • Strived for excellent customer service overseeing specific section of customers resulting in achieving 30% higher-than-average earnings in tips than other team members
  • Increased company revenue through building strong rapport with
    customers by greeting customers by name and remembering their
    usual orders to build loyal clientele.
  • Spearheaded Christmas staff social events alongside another team
    member

Education

Bachelor of Science - Pharmacology

Nottingham Trent University
Nottingham, NGM

Skills

    Customer Service

  • At Enterprise Mobility, consistently achieved most named shout outs within my branch in customer service questionnaires to highlight positive rental experience and retention This contributed to my promotion to Management Assistant

    • Account Management

  • Maintained positive relationships with key decision makers of 40-50 AMEX clients Ability to multitask between clients of all stages of onboarding to proactively problem solve issues with credit limits and declines quickly and effectively

    • Verbal communication

  • Selected as a panelist for the University Partnerships event where I presented my journey and achievements within Enterprise Mobility, followed by a Q&A panel from Careers Directors of 20 North and Midlands universities

    • Target/deadline driven

  • Consistently exceed daily outreach KPIs at AMEX to achieve target month on month which resulted in 1st year billings of $1,432,278 (143% of FY 2024 target)

    • Leadership

  • Active member of FFG (Female Focus Group) committee during Enterprise Mobility Assist in organising networking events for female employees in our area to empower female leadership and career development

Timeline

Business Development Manager

American Express
06.2024 - Current

Management Assistant

Enterprise Rent-A-Car
03.2024 - 06.2024

Management Trainee

Enterprise Rent-A-Car
01.2023 - 01.2024

Waiter Bartender

Leaf Tea Shop and Bar
07.2021 - 01.2023

Bachelor of Science - Pharmacology

Nottingham Trent University

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Anusha Hamid