Anusha Kambhampati

• Utilized Power BI, SQL Server, and PostgreSQL to deliver business intelligence solutions, creating intuitive dashboards and reports to meet reporting requirements for investors and lenders.
• Expertly develop complex and optimized SQL queries to extract and analyze large datasets, generating actionable insights and business intelligence reports using Microsoft Power BI.
• Skilled in reading and interpreting code for troubleshooting and resolving application bugs, delivering timely and effective resolutions to end-users.
• Proactively initiate and manage change requests through Jira, coordinating with development and operations teams to ensure seamless deployment and implementation.
• Perform thorough API testing and validation using REST and SOAP protocols, leveraging tools such as Postman and SoapUI to ensure reliability and compatibility across systems.
• Collaborate with Account Managers and compliance on future product scope.
• Provide end-to-end operational support for SMPP messaging services, maintaining high service availability and operational continuity.
• Develop and maintain detailed documentation outlining support processes, troubleshooting procedures, and operational workflows.
• Demonstrate strong analytical and problem-solving capabilities, with the ability to work effectively both independently and within cross-functional teams.

• Performed data manipulation and extraction from multiple data sources using SQL, and developed insightful dashboards to support strategic decision-making.
• Planned, analyzed, and evaluated the efficiency and effectiveness of operational workflows and business programs.
• Conducted comprehensive testing and implemented bug fixes to ensure system stability and performance.
• Served as a customer support specialist, resolving real-time issues with a focus on user satisfaction and service excellence.
• Recognized with formal appreciation for contributions to company performance and for consistently delivering high levels of customer satisfaction.
• Executed end-to-end data extraction, transformation, and analysis processes to support business intelligence and reporting needs.
• Addressed customer inquiries efficiently and consistently met or exceeded performance benchmarks, contributing to the optimization of business operations.
• Utilized Microsoft Office Suite to track customer interactions and conduct data analysis to improve customer service processes.
• Demonstrated strong interpersonal and communication skills, facilitating effective collaboration with cross-functional teams and stakeholders.

Project Name: Search for HealthCare
Technologies Used: JDK 1.8, Eclipse IDE for Java Developers, Apache Tomcat 8, MySQL Workbench 8.0
Project Description:
Designed and developed a healthcare search platform that enables registered users to efficiently locate medical professionals. The system provides optimized, user-friendly access to doctor listings, enhancing the speed and ease of healthcare search and navigation.