Anurag Yadav
10 Ardwell Avenue, Ilford,London
Summary
Skilled waiter with a strong foundation in Indian and Italian cuisines, bringing expertise in traditional cooking methods, spices, and regional dishes. Focused on delivering exceptional guest experiences by offering personalized recommendations and seamless service. Effective communicator, working closely with kitchen and sommelier teams to ensure smooth operations. Passionate about contributing to a vibrant and dynamic dining atmosphere.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Front of House Wait Staff Member
Rossopomodoro Covent Garden
London, United Kingdom
05.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing timely and efficient service in a very fast-paced and busy environment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or add-ons.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.
- Received consistent positive feedback from managers regarding exceptional performance in customer service-related tasks like tableside check-ins or beverage refills.
- Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
- Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
Front of House Staff/Waiter
Felix Restaurant
01.2024 - 04.2024
- Trained service staff in Serving alcohol and Food, Guest relations, Inventory Control and Guest Satisfactions
- Effectively communicated with kitchen and sommelier teams to relay guest preferences and ensure accurate order fulfillment
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Demonstrated strong knowledge of all food and beverage items served, making personalized recommendations to enhance guest experience
- Reported sales and Inventory results to the bar and restaurant manager
- Taking Customers order in a timely manner
- Consistently adhered to quality expectations and standard
- Performed all duties related to restaurant opening and closing shifts, ensuring smooth operations and cleanliness of the dining area
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Master of Science - Project Management
Ravensbourne University London
London 01.2024 - 01.2025
Bachelor of Science - Bachelor of Business Administration
IPS Academy, India
Indore, India 06.2016 - 06.2019
Skills
- Hospitality Operations
- Strong Multitasking
- Cleanliness
- Order taking
- Liquor, Beer, and Wine Knowledge
- Housekeeping
- Sweeping and mopping
- Cleaning and sanitization
- Customer Services: Inventory control and Quality control
- Health and safety Restaurants procedures
- Complaint handling
- Payments processing
- Identifying customer needs
- Cash Handling
- Menu Memorization
Accomplishments
- Re-organized something to make it work better.
- Identified a problem and solved it.
- Come up with a new idea that improved thing
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Additional Information
- Available for Full time
- Committed to upholding high standards of cleanliness and hygiene in all tasks.
- Willing to undergo any necessary training to enhance skills and knowledge.
Timeline
Front of House Wait Staff Member
Rossopomodoro Covent Garden
05.2024 - Current
Front of House Staff/Waiter
Felix Restaurant
01.2024 - 04.2024
Master of Science - Project Management
Ravensbourne University London
01.2024 - 01.2025
Bachelor of Science - Bachelor of Business Administration
IPS Academy, India
06.2016 - 06.2019
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