Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Hobbies and Interests
Timeline
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Anurag Yadav

Anurag Yadav

London

Summary

Experienced waiter with a strong knowledge of food and beverage offerings, adept at effectively communicating with kitchen and sommelier teams, and skilled in providing professional and efficient guest service. Seeking to contribute these abilities to a dynamic dining environment. Licenced for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

4
4
years of professional experience

Work History

Waiter

Felix Restaurant
02.2024 - 04.2024
  • Trained service staff in Serving alcohol and Food, Guest relations, Inventory Control and Guest Satisfactions
  • Effectively communicated with kitchen and sommelier teams to relay guest preferences and ensure accurate order fulfillment
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
  • Demonstrated strong knowledge of all food and beverage items served, making personalized recommendations to enhance guest experience
  • Reported sales and Inventory results to the bar and restaurant manager
  • Taking Customers order in a timely manner
  • Consistently adhered to quality expectations and standard
  • Performed all duties related to restaurant opening and closing shifts, ensuring smooth operations and cleanliness of the dining area
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Front of House Wait Staff Member

Indore Marriott Hotel, India
09.2020 - 12.2023
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
  • Ensured adherence to restaurant policies by enforcing rules such as dress codes or age restrictions where applicable.
  • Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
  • Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or addons.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
  • Promoted special events or promotions to guests, generating interest and increasing revenue for the establishment when possible.
  • Cultivated relationships with local vendors or suppliers to maintain inventory levels appropriate for anticipated demand.
  • Received consistent positive feedback from managers regarding exceptional performance in customer service-related tasks like tableside check-ins or beverage refills.
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
  • Managed high volume of customers during peak hours, Maintaining prompt and efficient service.

Education

Master of Science - Project Management

Ravensbourne University London
London, United Kingdom
01.2025

Bachelor of Science - Bachelor of Business Administration

IPS Academy, India
Indore, India
07.2019

Skills

  • Hospitality Operations
  • Strong Multitasking
  • Cleanliness
  • Order taking
  • Liquor, Beer, and Wine Knowledge
  • Highly Reliable
  • Housekeeping
  • Sweeping and mopping
  • Cleaning and sanitization
  • Customer Services: Inventory control and Quality control
  • Food and beverages Cross selling
  • Health and safety Restaurants procedures
  • Complaint handling
  • Payments processing
  • Identifying customer needs
  • Cash Handling
  • Computer Skills: MS Office
  • Menu Memorization

Accomplishments

  • Re-organized something to make it work better.
  • Identified a problem and solved it
  • Come up with a new idea that improved thing
  • Developed or implemented new procedures or systems.

Languages

English
Hindi

Personal Information

Title: Waiter

Hobbies and Interests

  • Reading
  • Writing
  • Music
  • Collaboration
  • Self Motivation
  • Leadership
  • Customer Services
  • Achievements/Tasks

Timeline

Waiter

Felix Restaurant
02.2024 - 04.2024

Front of House Wait Staff Member

Indore Marriott Hotel, India
09.2020 - 12.2023

Master of Science - Project Management

Ravensbourne University London

Bachelor of Science - Bachelor of Business Administration

IPS Academy, India

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Anurag Yadav