Anurag Shandil
exeter,ENGLAND
Summary
Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual and hard working.
Overview
3
3
years of professional experience
Work history
Branch Relationship Officer
IDBI bank
Mohali, india
01.2023 - 09.2023
- Met with applicants to collect information about personal histories, current loans and income.
- Completed documentation for lines of credit and loans on behalf of customers.
- Built positive relationships with lenders to achieve optimal client deals.
- Updated client records with successful credit and loan applications.
Customer Service Executive
IDBI BANK LTD
MOHALI, india
01.2021 - 12.2022
- Responded to and summarized customer complaints and feedback and improved customer retention by 95%, through service and account management.
- Also contributed in the bank's business by cross selling the TPD products of the bank
- Successfully met monthly goals and sales target
Cash Management Officer
idbi bank ltd
Chandigarh, india
12.2020 - 12.2021
- Handled all the cash related sections like ATM maintenance, deposit machine maintenance, Daily basis cash retention and maintenance in the bank branch.
- Handled cash inflow and outflow volume of around one million dollars on daily basis.
Education
PGDBF - banking and finance
Manipal University
12.2020
Bsc - Zoology
Public
india08.2017
Timeline
Branch Relationship Officer
IDBI bank
01.2023 - 09.2023
Customer Service Executive
IDBI BANK LTD
01.2021 - 12.2022
Cash Management Officer
idbi bank ltd
12.2020 - 12.2021
PGDBF - banking and finance
Manipal University
Bsc - Zoology
Public
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