Anurag Goel

• Led the development and implementation of a data-driven strategy using SAP Analytics Cloud, as part of MBA project. Engaged with SAP and Team Liquid, a global E-sports leader, ensuring effective stakeholder management, precise requirement gathering, and the strategic application of data for informed Business analysis and action planning.
• Conducted data-analysis on a comprehensive dataset of 8,000 games, through process mapping, uncovering key trends in gold usage and resource allocation to guide strategies that aim to optimize Team Liquid's operational efficiency and performance.
• Utilized Game Theory to support risk management, and gap analysis in Team Liquid's in-game strategies, with a focus on change management and reporting & analysis to curtail errors in upcoming significant 2023 tournament.

SAP Analytics Cloud Consultant and Business Objects Administrator:

• Improved data processing efficiency and decision-making for business clients by delivering expert technical support in SAP Analytics Cloud, focusing on system optimization and issue resolution.
• Consistently delivered timely and accurate outcomes to clients by managing project for over three years in SAP Analytics Cloud maintenance and support
• Enhanced client and employee satisfaction by providing exceptional customer support , characterized by efficient troubleshooting and effective problem-solving.
• Led initiatives for continuous process improvement in troubleshooting processes, enhancing system support and fostering team collaboration by emphasizing change management
• Improved service quality and team dynamics by initiating team-building activities and fostering stronger work relationships
• Facilitated data-driven decision-making for managers by developing interactive SAC stories and dashboards through elicitation and development of backend data sources, system integration, and user requirements.
• Increased user satisfaction and adoption rates by proactively refining SAC stories, incorporating user feedback for enhanced responsiveness.
• Enhanced data accuracy and insights by optimizing analytical models in alignment with user specifications.
• Reduced reporting time by 25% and enhanced user experience by employing advanced data visualization techniques, supported by thorough technical documentation
• Achieved an average resolution time of less than 24 hours, ensuring minimal operational disruption, by delivering prompt and effective support for data-related issues in SAC stories.
• Successfully resolved over 10 JIRA items within SAP's Active Global Support, demonstrating strong troubleshooting and issue-resolution capabilities in complex support environment.
• Maintained seamless operations and timely report availability by effectively streamlining report, universe, user, and group migrations , enhancing overall system efficiency
• Enhanced system performance and reduced downtime by 15% by leading system administration for Business Objects installations and upgrades on Windows OS , utilizing proactive SAP BO Monitoring