Anuradha Madgula

• Increased process efficiency by 20% by analysing and resolving
SuccessFactors system issues, implementing long-term solutions through root cause analysis
• Collaborated effectively with Service Delivery teams (Recruitment, Employee Life Cycle, Immigration) to drive system and process improvements, advising and guiding stakeholders for optimal outcomes
• Enhanced team capability by training 5 staff members on organisation
restructures and legacy appraisals, while consistently resolving mailbox
queries within SLA targets
• Supported the People Services Systems Manager in defining, developing, and deploying impactful process improvements for Service Delivery teams, strengthening operational efficiency and compliance

Key Achievements :
• Audited and aligned dynamic roles and unit reporting access, reducing
unauthorized system exposure by 25% and strengthening GDPR compliance for over 600 staff members
• Prevented payroll overpayment by swiftly correcting event reasons for a line manager change, acknowledged with formal recognition for rapid
intervention
• Enhanced system security by assessing and removing unnecessary Finance permissions after stakeholder review, mitigating access risk for 5 departments

• Provided critical support to the Position Management team by efficiently managing ticket workflows and streamlining processes, contributing to enhanced operational performance
• Initiated and executed timely updates for line manager changes and facilitated the creation of new positions to accommodate new hires, internal mobility, and returnees from secondments
• Resolved cross-functional system issues by liaising with the People Hub and Systems team to address challenges related to AWM, People profile pages, and related HR platforms

Key Achievements :

• Streamlined notifications by developing reports to identify and remove redundant alerts for returned colleagues
• Delivered company organisation structure and processed people changes by collaborating with senior stakeholders under tight deadlines

• Resolved Employee Support tickets for leave and absence cases with 100% accuracy, ensuring timely allocation and eliminating compliance discrepancies
• Facilitated the implementation of Sickness Support plans by gathering requisite information and equipping Senior People Advisers to liaise effectively with Line Manager
• Handled Agile working requests, identifying optimal work patterns, and ensuring SuccessFactors records were consistently updated to support organisation-wide agility

Key Achievements:

• Reduced support ticket volume by 30% by analysing trends and providing targeted training materials, which improved team knowledge and resolved root causes for recurring issues
• Implemented changes to exit survey and alert texts in SuccessFactors covering 100% of users ensuring communication clarity and compliance, including successful translation for Welsh stakeholders