Summary
Overview
Work history
Education
Skills
Websites
Certification
Affiliations
Languages
References
Timeline
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ANURADHA KHARAT

ANURADHA KHARAT

Eastbourne,East Sussex

Summary

Dedicated Network Engineer with nearly 3 years of diverse experience in network operations centre (NOC), networking, and server hardware within a reputable IT organization. Recognized for exceptional organizational abilities, strong interpersonal skills, and a proactive approach to continuous learning and professional development. Proven ability to monitor, support, and manage complex network environments, ensuring high availability and performance. Adept at delivering high-quality results under pressure and efficiently resolving issues to maintain optimal network uptime and system reliability.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Cloud computing engineer

HPE
Pune, India
07.2023 - 12.2023
  • Installed, configured, and managed HPE servers and related hardware, achieving a 98% system uptime and improving overall server performance by 15%.
  • Conducted firmware upgrades and software patching, ensuring optimal system performance and security, reducing system vulnerabilities by 20%.
  • Implemented and managed ITSM processes to handle incidents, requests, and changes, resulting in 95% compliance with SLA and SOW requirements.
  • Configured and managed VMware and Linux environments, ensuring 99% system stability and increasing operational efficiency by 25%.
  • Collaborated with network teams to enhance server networking and communication, improving network performance by 10% and reducing downtime by 30%.

Network Engineer

Rahi Systems
Pune
07.2021 - 07.2023
  • Provided Tier 1 support as first point of contact for customer support tickets, resolving 85% of incidents on first touch.
  • Managed US/UK data centres and offices for clients including Shutterfly, Calix, VCOM, and ByteDance, ensuring 99.9% uptime across all managed environments.
  • Utilized ticketing tools (Freshservice, Zoho Desk, Freshdesk, Jira) to streamline workflows and resolve over 95% of customer inquiries within SLAs.
  • Employed network monitoring tools (SolarWinds, Zabbix, Lark) to monitor and resolve 90% of network performance issues proactively.
  • Conducted backup and upgrades for Juniper and F5 devices, ensuring 100% compliance with backup schedules and system reliability.
  • Generated and managed weekly/monthly MIS and MBR reports, improving reporting efficiency by 20%.
  • Coordinated with ISPs to resolve link issues, providing on-call support for installations, configurations, and troubleshooting, resolving 98% of issues within agreed response times.
  • Led Project Meta, handling RMAs for hardware failures with a 100% success rate in managing replacements.
  • Backup and upgrade of Juniper devices: (MX 480, QFX10002-36Q, QFX5100-48S-6Q, SRX 4200, SRX1500, MX 204, QFX 10016, EX4300-48p) ensuring no downtime during upgrade processes.
  • Backup and upgrade of F5 devices: (F5-VPR-LTM-C2400) maintaining network performance and security integrity.
  • Served as Freshservice admin, handling change requests per client specifications with a 99% approval rate and a 100% on-time implementation rate.

Education

BE - Electronics and Telecommunication

Amaravati University
Amaravati

Skills

Network Protocol:

TCP/IP, OSPF, DHCP, VLAN config, RIP, EIGRP, DNS, BGP, VPN

Network Monitoring Tools:

SolarWinds, Zabbix, Lark

Network Systems:

VMware, Linux & Windows OS

Routing & Switching:

Juniper (MX, QFX, SRX, EX Series), F5 Devices, HP Hardware Devices

IT Service Management:

ITSM Processes, Fresh Service, Snow, Zoho Desk, Freshdesk, Jira

Technical Expertise:

Installation, Firmware Upgrades, Troubleshooting Network Issues, Backup & Upgrade of Devices

Certification

Cisco Certified Network Associate (CCNA), 06/01/2023, 06/01/2025

Affiliations

  • Passionate about swimming, cooking, dancing, and interior decoration. Dedicate weekends to exploring new recipes and culinary techniques. Enthusiastic about traveling, seeking new experiences and cultural insights.

Languages

English
Fluent
Hindi
Fluent
Marathi
Native

References

References available upon request.

Timeline

Cloud computing engineer

HPE
07.2023 - 12.2023

Network Engineer

Rahi Systems
07.2021 - 07.2023

BE - Electronics and Telecommunication

Amaravati University

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ANURADHA KHARAT