Anuradha Gumpena
Newcastle upon Tyne,Tyne and Wear
Summary
Offering strong track record in customer service and basic retail operations. Knowledgeable about inventory management, cash handling, and providing welcoming shopping environment. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Shopkeeper
RRNT9 Limited
Newcastle upon Tyne
12.2022 - Current
- Ensured customer satisfaction by providing excellent service.
- Managed inventory for streamlined store operation.
- Dealt with suppliers to ensure timely delivery of products.
- Assisted customers, leading to repeat business.
- Maintained cleanliness and organisation of the shop floor for a pleasant shopping experience.
- Handled cash transactions accurately to minimise discrepancies.
- Resolved customer complaints promptly for improved customer relations.
- Opened and closed store securely, ensuring safety of asset
- Supervised staff effectively, promoting a productive work environment.
- Stocked shelves neatly, making it easier for customers to find items.
- Conducted regular stock checks for effective inventory management.
- Ordered supplies as needed, preventing stock-outs and loss of sales.
- Trained new employees to improve overall team performance.
- Handled returns and exchanges professionally maintaining good customer relationships.
- Worked extended hours during busy periods to meet customer demand.
- Created promotional strategies that increased overall store traffic.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
Education
Bachelor of Technology (B.Tech.) - Information Technology
Jawaharlal Nehru Technological University
Kakinada, India 06.2010 - 04.2014
Skills
- Recruiting and interviewing
- Loss prevention
- Just In Time stock control
- Flexible schedule
- Team-orientated
- Inventory control
- Outstanding communication skills
- Store management
- Employee training
- Customer satisfaction
- Customer service
- Shift checklists
- Exceptional leader
- Wholesale marketing
Timeline
Shopkeeper
RRNT9 Limited
12.2022 - Current
Bachelor of Technology (B.Tech.) - Information Technology
Jawaharlal Nehru Technological University
06.2010 - 04.2014
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