ANUPRIYA RAMESH
Northolt,Ealing
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Business Development Associate
RAJAN JEWELLERY
Ernakulam
05.2020 - 10.2022
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Evaluated competitor behaviour, identifying trends and strategies to foster growth.
- Organised marketing plans and programmes to best support business growth and development.
- Created and implemented innovative business development strategies, increasing repeat business by [Number]% within [Timeframe].
Customer care executive
KALAMASSERY CABLE VISION
Ernakulam, India
12.2018 - 04.2020
- Managed multi-channel advertising campaigns to support sales objectives.
- Predicted and interpreted consumer trends to improve product offerings.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Employed active listening and communication skills to handle escalated and complex calls, achieving [Number]% positive outcome.
Service Co-ordinated
Electrocare Systems and Services
Calicut, India
05.2015 - 10.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Graduate Apprentice
Bharat Sanchar Nigam Limited
Calicut, India
03.2014 - 03.2015
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Cyber Security
Buckinghamshire New University
High Wycombe 04.2023 - 04.2024
Skills
- Excel proficiency
- Relationship management
- Market research expertise
- Salesforce
Accomplishments
● Scored overall 65 out of 100 in Pearson Test of English (PTE) exam.
● Implemented customer-centric strategies resulting in a 20% increase in customer satisfaction ratings.
Certification
Cybersecurity Foundations, Linkedin, May 2024
Security Principles, Coursera, May 2024
How to Be an Inclusive Leader, Linkedin, May 2024
References
References available upon request.
Timeline
Master of Science - Cyber Security
Buckinghamshire New University
04.2023 - 04.2024
Business Development Associate
RAJAN JEWELLERY
05.2020 - 10.2022
Customer care executive
KALAMASSERY CABLE VISION
12.2018 - 04.2020
Service Co-ordinated
Electrocare Systems and Services
05.2015 - 10.2018
Graduate Apprentice
Bharat Sanchar Nigam Limited
03.2014 - 03.2015
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