ANUPAMA S
Birmingham,England
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work history
Assistant Manager
Dr. Abhi’s Educare
Venjaramood,Kerala,India
2025.01 - 2026.01
- Guide students in selecting and securing admissions to UG and PG courses across India.
- Provide personalized counseling and maintain communication throughout the admission process.
- Support administrative and operational functions to ensure a smooth admission experience.
Insurance Agent
Insuremile
Trivandrum,India
2024.11 - 2025.01
- Assisted clients in understanding and selecting suitable insurance policies.
- Built long-term customer relationships through effective consultation and service.
- Achieved sales goals by promoting relevant insurance products.
Technical Support and Lead Management
UpGrad
Trivandrum, India
2023.10 - 2024.10
- Handled potential customer leads from initial inquiry to conversion.
- Tracked, qualified, and nurtured leads to improve sales outcomes.
- Communicated effectively with prospects and updated CRM systems.
- Coordinated with sales and marketing teams to achieve performance targets.
- Developed strong skills in communication, data management, and customer relationship management.
Education
Bachelor of Civil Engineering -
SREE SASTHA INSTITUTE OF ENGINEERING AND TECHNOLOGY
Chennai,India 2018.07 - 2022.04
12th Grade -
RRV GHSS
Kilimanor, Trivandrum,India 2016.06 - 2018.04
10th Grade -
THACHANGAD GHSS
Kasaragod India 2015.06 - 2016.04
MBA - Business Management
Ulster university,Birmingham
Birmingham 2026.01 - 2027.02
Skills
- Customer Service
- Microsoft Office Suite
- Invoicing
- Stress tolerance
- E-Commerce platforms
- Retail operations understanding
- Supervisory expertise
- Staff mentoring
- Staff scheduling
LANGUAGES
English (Fluent)
Beginner
Malayalam (Fluent)
Beginner
Hindi (Fluent)
Beginner
Tamil
Advanced
SOFT SKILLS
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Timeline
MBA - Business Management
Ulster university,Birmingham
2026.01 - 2027.02
Assistant Manager
Dr. Abhi’s Educare
2025.01 - 2026.01
Insurance Agent
Insuremile
2024.11 - 2025.01
Technical Support and Lead Management
UpGrad
2023.10 - 2024.10
Bachelor of Civil Engineering -
SREE SASTHA INSTITUTE OF ENGINEERING AND TECHNOLOGY
2018.07 - 2022.04
12th Grade -
RRV GHSS
2016.06 - 2018.04
10th Grade -
THACHANGAD GHSS
2015.06 - 2016.04