Websites
Summary
Work history
Skills
Education
SKILLS
Certification
Generic

ANUPAM GHOSH

Bristol,United Kingdom

Websites

Summary

Accomplished professional with expertise in requirements gathering and analysis, stakeholder engagement, and negotiation. Demonstrates leadership and teamwork in agile practices and user stories, complemented by mastery of Microsoft Excel. Proficient in data analysis, risk management, process improvement, and functional specifications. Skilled in understanding the software development lifecycle (SDLC), use-case analysis, agile/scrum projects, user experience analysis, root cause analysis, complex process analysis, IT systems analysis. Career goal: to leverage analytical skills to drive innovative solutions within dynamic environments.

Work history

Senior Business Analyst Insurance

Tata Consultancy Services
Bristol, England
2024.06 - 2025.12
  • Facilitated digital transformation by analyzing insurance processes and prioritizing functional requirements.
  • Documented workflow charts, records and job descriptions to guide overall organizational improvements.
  • Streamlined data mapping for policy systems, ensuring regulatory compliance and seamless migrations.
  • Developed testing plans and coordinated cross-functional validation of system enhancements.
  • Extracted and analyzed policy data via SQL, supporting 25+ products with 99% integrity.
  • Directed translating requirements for five annual projects, reducing rework by 30%.
  • Collaborated with cross-functional teams to facilitate effective project implementation and stakeholder engagement.

Business Analyst Insurance

Tata Consultancy Services
Multiple Locations
2018.03 - 2024.05
  • Reduced turnaround time for obtaining precise reporting specifications from stakeholders by optimising template-based intake processes and closely coordinating through SharePoint and collaboration tools.
  • Utilised advanced data analysis techniques to extract pertinent details from legacy documentation, enabling achievement of stakeholder-defined business goals in insurance transformation initiatives.
  • Translated stakeholder requirements into detailed functional specifications using Agile methodologies and Jile (Company Inhouse equivalent to Jira), facilitating clear communication across development and QA teams for system enhancements.
  • Spearheaded adoption of Agility principles across monthly sprint cycles 12-month, $2M insurance transformation initiative, leveraging Jile to increase delivery velocity by 28% while aligning cross-functional teams to evolving customer and regulatory KPIs.
  • Directed end-to-end requirements analysis and documentation for regulatory change projects impacting 100+ insurance products over 12 months, leveraging Jile, and SharePoint to achieve full compliance with evolving regulations across biweekly sprint cycles while facilitating cross-functional team alignment.

Digital Product Owner

Tata Consultancy Services
Kolkata, India
2014.09 - 2018.03
  • Aligned cross-functional teams by translating user and stakeholder inputs into product requirements.
  • Spearheaded workshops to ensure product deliverables met client specifications and industry standards.
  • Utilised iterative usability testing to capture stakeholder input, shaping digital platform improvement backlogs in Jira.
  • Directed requirement gathering processes for five agile product cycles annually, documenting user stories in Jile.
  • Reduced development cycle time by 18% while ensuring alignment with business KPIs across global teams.

Business Analyst Insurance

Tata Consultancy Services
Peterborough, Cambridgeshire
2011.03 - 2014.09
  • Developed new business functionalities, applying functional knowledge to enhance user experience.
  • Collaborated with cross-functional teams to gather requirements and ensure alignment with business goals.
  • Analyzed project risks and provided actionable insights to mitigate potential issues.
  • Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
  • Highlighted undetected organisational needs to improve business performance.

Developer

Tata Consultancy Services
Kolkata, India
2008.11 - 2011.03
  • Resolved coding issues, enhancing product delivery quality.
  • Developed code based on functional business requirements using agile development methodology.
  • Engineered user interfaces and backend integrations by leveraging modern frameworks, ensuring alignment with project timelines and client specifications.
  • Led troubleshooting efforts to resolve complex technical issues efficiently.
  • Developed innovative software solutions that improved user experience and functionality.

Skills

  • Requirements analysis and gathering
  • Stakeholder engagement and negotiation
  • Leadership and teamwork
  • Agile practices and methodologies
  • Data analysis and risk management
  • Process improvement and specifications
  • Microsoft Excel proficiency
  • Software development lifecycle (SDLC)
  • Use case analysis
  • User experience evaluation
  • Root cause analysis
  • Complex process evaluation
  • IT systems analysis

Education

Bachelor of Technology (B.Tech) - Information Technology

Heritage Institute of Technology
Kolkata
2004.08 - 2008.06

SKILLS

Skills 2: ENGLISH, Bengali

Certification

Sun Certified Java Programmer (Passed with 100% on Year 2008)

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ANUPAM GHOSH