Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Anup Shahi

Ashford,Kent

Summary

Dynamic and target-driven professional with extensive hospitality background, known for exemplary customer service and keen problem-solving abilities. Demonstrates strong interpersonal skills and a professional demeanour, excelling in relationship-building and creative problem solving. Adept at trend forecasting, brand awareness, and product knowledge, with a commitment to maintaining store standards. A hard-working team player who is self-motivated and maintains an upbeat, outgoing, and positive attitude.

Overview

5
5
years of professional experience

Work history

Sales assistant

Holland & Barrett
Ashford , Kent
05.2025 - Current
  • Built strong relationships with regular customers for repeat business.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Assisted customers with product selection for optimal satisfaction.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Improved customer service by efficiently handling queries and complaints.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Sale associate

l'occitane
Ashford, Kent
10.2024 - 02.2025
  • Excellent customer service and interpersonal communication
  • Strong product knowledge
  • Stocking, replenishment, and inventory management
  • Visual merchandising and store presentation
  • Team collaboration and problem-solving
  • Time management and multitasking
  • Ability to meet sales targets and KPIs
  • Increased customer satisfaction by providing exceptional service.
  • Managed inventory, minimising stock shortages or overages.
  • Collaborated with team members to achieve monthly targets.

FOH Team Member

Everst Inn
Ashford , Kent
08.2022 - 10.2024
  • Built positive customer rapport through friendly interactions
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Managed timing standards in food deliveries to minimise delays.
  • Practiced healthy and safety measures to comply with regulations.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Customer Assistant

Tesco
Portsmouth , Hampshire
04.2022 - 07.2022
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
  • Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
  • Prioritised tasks in order of urgency to create positive shopping experience for customers.
  • Maintained cleanliness and organisation within the store, ensuring a pleasant and safe shopping environment for all.

Order Picker

Tesco Extra
Ashford, Kent
10.2020 - 04.2021
  • Exceeded targets by quickly and accurately preparing orders.
  • Picked and packed customer orders with precision, meeting strict daily deadlines for dispatch.
  • Provided excellent customer service, resolving queries and issues related to orders swiftly.
  • Monitored expiration dates of stock, prioritising the dispatch of items nearing their sell-by date.
  • Ensured smooth store operation by keeping flexible to offer assistance with multiple tasks.
  • Adapted to varying workload demands, demonstrating flexibility and resilience in peak seasons.
  • Built and maintained strong working relationships with colleagues, helping each other to resolve issues.

Education

RSL Level 3 Extended Diploma - Music Technology

Canterbury College

AS level - Music Technology, Music and PE

The Norton Knatchbull School

GCSE -

The Royal Alexandra And Albert School

Skills

  • Team player
  • Self-motivated
  • Exemplary customer service
  • Keen problem solver
  • Relationship-building
  • Creative problem solving
  • Store maintenance
  • Professional demeanour
  • Interpersonal skills
  • Upbeat, outgoing, and positive
  • Extensive hospitality background
  • Target-driven
  • Trend forecasting
  • Brand awareness
  • Product knowledge
  • Hard-working

Custom

Fluently in - Nepali, English, Hindi

Personal Information

Timeline

Sales assistant

Holland & Barrett
05.2025 - Current

Sale associate

l'occitane
10.2024 - 02.2025

FOH Team Member

Everst Inn
08.2022 - 10.2024

Customer Assistant

Tesco
04.2022 - 07.2022

Order Picker

Tesco Extra
10.2020 - 04.2021

RSL Level 3 Extended Diploma - Music Technology

Canterbury College

AS level - Music Technology, Music and PE

The Norton Knatchbull School

GCSE -

The Royal Alexandra And Albert School

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Anup Shahi