Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

ANUP GAIKWAD

Summary

Dynamic managerial professional with a robust background in operational excellence and team leadership, dedicated to driving growth and enhancing productivity through strategic planning and resource optimization. Expertise in fostering collaboration and adaptability to align with organizational objectives, complemented by strong problem-solving and decision-making skills. A results-oriented approach ensures successful execution of initiatives that propel teams toward achieving goals. Committed to continuous improvement and innovation in all aspects of management.

Overview

21
21
years of professional experience

Work History

General Manager

Squires Garden
03.2025 - Current
  • Established key performance indicators to measure operational efficiency and staff productivity.
  • Cultivated a positive team culture, fostering collaboration and high morale among staff members.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses, reduce wastage without compromising quality or service.
  • Developed and implemented training programs to improve team performance and efficiency.

General Manager

Wagamama
11.2022 - 02.2025
  • Part of the opening team with all recruitment, setup, stock, settingup store for a successful open.
  • Outstanding results in internal financial audit
  • Setting up clear marketing plan, wider community presence thorough partnerships with local business to increase brand awareness.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Running weekly and monthly internal competition to increase revenue and guest satisfactions
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led operational strategies to enhance customer satisfaction and streamline service delivery.

Restaurant Manager

Pizza Express
12.2017 - 11.2022
  • Assigned employees to specific duties to best meet the needs of the shop.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Generated repeat business through exceptional customer service.
  • Actively monitored stock variance on Weekly basis
  • Achieved outstanding results in all internal & external Audits within company.
  • Last 2 QS audit with 92% and 95% respectively.
  • FRA 92% for 2018.
  • Interviewed job candidates and made staffing decisions.
  • Communicated clear expectations and goals to each team member.
  • Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Actively pursued personal learning and development opportunities.
  • Effectively increased store HDWD score from 65 to 76% for 2018.

Restaurant Manager

Sai Charan Hospitality Limited
01.2014 - 11.2017
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to meet restaurant requirement.
  • Successfully managed outdoor catering for different events like- Tennis tournament, Indian regional Indian film screening in slough, Achieved 5 star rating for Food and Hygiene audit for the restaurant.
  • Ordering of raw materials and drinks for restaurant and managing par levels for all stock Negotiating with suppliers for best possible rate with good quality materials.
  • Training new staff for food hygiene standard within the restaurant.
  • Co-ordinating with tour organizers for group bookings and successfully managed booking of 150 pax with Akbar Tours and Travels from India.
  • Counted cash drawers and made bank deposits.

Senior Assistant Store Manager

Select Service Partner Air Limited STABUCKS
02.2008 - 04.2014
  • Nominated for SSP FRONTIER development programme and successfully completed first 7 months on programme.
  • Interviewed job candidates and made staffing decisions with store manager.
  • Successfully implemented new beverage routine in the store.
  • Trained staff of all three stores in Heathrow, Stansted Airport for beverage routine.
  • Managed staff of 40 team members and 10 team leaders.
  • Assigned team leaders to specific duties to meet needs of the shop and achieve 100 % in QASA audit.
  • Made action plan to achieve 100% in BAA mystery shopper audit.
  • Successfully achieved 100% in BAA mystery shopper audit for 4 conjugative months.
  • Trained supervisors for stock management and inventory control of the shop.
  • Examined shop floor to verify that it was correctly setup according to company standards.
  • Increased profits through effective sales training, daily huddle, and effective food paring.
  • Making all the duty roster for the shop according to daily sales target.
  • Setting up weekly and Daly sales target for the store.
  • Managing sales and labour forecast.
  • Implemented a new ordering process and identified poor work habits to improve daily working pattern of the team.
  • Implemented new design of deployment according to store design and requirement. Daily food ordering and other items ordering as required while maintaining the par level.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transaction Worked in Club Polaris of Hotel Taj blue Diamond while studying my Bachelors degree in Hotel Management.

Team Leader

Hotel ICCON Limited- Mehfil
02.2007 - 03.2008
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Setup storeroom and work areas to allow easy access to stock items.
  • Organised racks and shelves to maintain the visual appeal of the store.

Team Member

Hotel ICCON Limited- Mehfil
06.2006 - 08.2007
  • Skillfully promoted items on beverage list and weekly restaurant special.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products Setting up of restaurant for breakfast, lunch or dinner as required Setting up a banquet hall as requested by guest.

Team Member

Taj Blue Diamond Hotel
05.2004 - 04.2006
  • Worked in Club Polaris of Hotel Taj blue Diamond while studying my Bachelors degree in Hotel Management Maintained updated knowledge of all menu items, special, spirits brands, beers and non alcoholic selections.
  • Setup bar for operation, and stocked service bar.
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating Team Member Hotel Iccon Limted – Hotel Mehfil Southall.

Education

Post Graduate - Business Management

Oxford Business College
01.2008

BHMCT - Hotel Management

Bharati Vidyapeeth
01.2006

Skills

  • Effective multi-tasker, inventory management, Food regulation

  • Mathematical aptitude procedures

  • Goal oriented, Staff training and development, excellent customer service skills

  • Leadership and team building

  • Training and coaching

  • Relationship building

Timeline

General Manager

Squires Garden
03.2025 - Current

General Manager

Wagamama
11.2022 - 02.2025

Restaurant Manager

Pizza Express
12.2017 - 11.2022

Restaurant Manager

Sai Charan Hospitality Limited
01.2014 - 11.2017

Senior Assistant Store Manager

Select Service Partner Air Limited STABUCKS
02.2008 - 04.2014

Team Leader

Hotel ICCON Limited- Mehfil
02.2007 - 03.2008

Team Member

Hotel ICCON Limited- Mehfil
06.2006 - 08.2007

Team Member

Taj Blue Diamond Hotel
05.2004 - 04.2006

BHMCT - Hotel Management

Bharati Vidyapeeth

Post Graduate - Business Management

Oxford Business College

Similar Profiles

CREATE PROFILE
ANUP GAIKWAD