Anup Barua

- Manage calls from patients and healthcare professionals for urgent and non-urgent healthcare needs.

- Direct patients to the service suitable for their needs, using the NHS Pathways System appropriately.

- Communicate effectively in a healthcare environment with colleagues, as well as callers, and adjust communication to fit their knowledge, whilst handling calls with empathy and understanding.

- Acquired skills and knowledge for health advisory work by attending training sessions with qualified trainers.

- Applied advanced listening and probing skills to gather patients' medical histories and relevant information for appropriate referral.

- Supported remote assessment of callers to urgent and emergency services through telephone triage system.

- Transferred complex cases to specialists maintain service quality.

Played a pivotal role in ensuring that shops offer a warm and welcoming environment for customers to place bets, watch live sports, and play gaming machines. Processed customers' bets, ensuring they enjoy company products and services responsibly, receiving customer calls, helping with their enquiries, and ensuring shop standards are maintained. Trained new employees to use shop IT system, shop operation procedures and till to maintain financial records.

- Provided comprehensive dental care, including diagnosis, treatment planning, and restorative procedures.

- Collaborated with dental assistants, nurses, hygienists, and administrative staff to ensure efficient clinic operations.

- Contributed positively to team meetings; led improvements in practice policies and processes.