Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
AccountManager

Anuoluwapo Lasisi

Ondo

Summary

Dynamic Account Manager with a proven track record at Ondo Rentals, excelling in client relationship management and customer service excellence. Recognized for enhancing client satisfaction and retention through effective problem-solving and strategic engagement. Skilled in financial account management, I consistently drive results and foster long-term partnerships.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Manager

Ondo Rentals
07.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.

Sales Representative Team Leader

Apostle Banking Services
03.2014 - 05.2019
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
  • Coordinated trade shows and promotional events to showcase products effectively while engaging potential clients in person.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
  • Implemented innovative sales techniques to enhance team productivity and drive results.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Banking Assistant

Wema Bank
04.2009 - 02.2014
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution.
  • Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
  • Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
  • Assisted customers with various online banking inquiries ensuring seamless user experience.
  • Provided exceptional customer service, contributing to a positive reputation for the bank.
  • Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
  • Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
  • Reduced processing times by implementing digital document management systems.
  • Streamlined account opening processes for faster service, resulting in increased new accounts.

Education

High School Diploma -

The Federal Polyethnic
Ile-oluji Ondo State
02-2022

High School Diploma -

Federal Polythetic Ado Ekiti
Ado Ekiti
02-2018

High School Certificate - School

Bishop Philips Secondary School
Ondo
03-2010

Skills

  • Client account management
  • Client support
  • Collaborative teamwork
  • Client engagement
  • Client engagement strategies
  • Customer service excellence
  • Effective relationship management
  • Long-term planning
  • Client relationship management
  • Results-driven
  • Sales prospecting
  • Relationship management
  • Financial account management
  • Client engagement
  • Problem-solving expertise

Accomplishments

  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 45 staff members.

Certification

  • CSP - Certified Sales Professional
  • CPSP - Certified Professional Sales Person

Languages

English
Upper intermediate (B2)

Timeline

Account Manager

Ondo Rentals
07.2019 - Current

Sales Representative Team Leader

Apostle Banking Services
03.2014 - 05.2019

Banking Assistant

Wema Bank
04.2009 - 02.2014

High School Diploma -

The Federal Polyethnic

High School Diploma -

Federal Polythetic Ado Ekiti

High School Certificate - School

Bishop Philips Secondary School
Anuoluwapo Lasisi