ANUOLUWA OSUNJUYIGBE
Cyber Security Graduate
Manchester
Summary
Cybersecurity graduate with a passion for aligning security architecture plans and processes with security standards and business goals. Practical experience in network security, encryption, and penetration testing. Possesses strong analytical skills and an understanding of cybersecurity principles and best practices. Seeking to maintain a full-time position that offers professional knowledge in quality assurance, automation, continuous integration, and test-driven development, while utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
Work History
Customer Service Advisor
Capita
Manchester
06.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Continuously sought opportunities for personal development through ongoing training programs.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Uploading and verifying the documents of clients to the ERP software
- Maintaining the agreed SLA while resolving clients' and 3rd party's request.
- Keeping a log of calls and activities performed on a client account for record-keeping.
- Maintained high-quality service standards, ensuring positive customer feedback.
Technical Support Engineer (Dynamics ERP)
Tek Experts
Lagos, Nigeria
05.2021 - 09.2022
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Responded to customer inquiries related to the technical part of Microsoft Dynamics 365 Finance and operations and provided technical assistance over phone and teams.
- Providing technical customer support by resolving issues for end users by identifying technical issues, investigating root cause analysis, and recommending solutions to enterprise resource planning problems in D365 F&O.
- Package/Environment deployment for the D365 ERP F&O Application.
- Streamlined support processes to provide first contact quality response and or resolution to technical support requests while meeting the service level agreement within the time allotted.
- Provide post-implementation technical Support (On-Call and Remotely).
- Perform case management functions and keep case notes up to date and accurate.
- D365 Installation and configuration setup, Service, and Account Advisory.
- Ensuring customer satisfaction by constant engagement of user's experience on the Dynamics 365 ERP F&O enterprise application.
- Make recommendations for improvement of the applications to the development team.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
Reconciliation Analyst
Shell Nigeria Business Operations Limited
Lagos, Nigeria
10.2019 - 07.2020
- Responsible for using SAP ERP software to manage the bank accounts and facilitate real-time reporting of the daily, monthly, quarterly, and yearly status of bank accounts through tasks such as bank statement posting into SAP, bank and General Ledger reconciliation, and period end closing reconciliation and management reporting.
- Ensured compliance with regulatory requirements through meticulous attention to detail and adherence to established guidelines.
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
- Played a pivotal role in the successful completion of annual financial statement audits by providing timely, accurate reconciliation support to auditors.
Trainee SAP Young Professional Program
SAP
Lagos, Nigeria
07.2019 - 10.2019
- Bagged SAP Application Associate Certification - Business Process Integration with SAP S/4HANA
- Bagged SAP Technology Associate Certification - System Administration (HANA) with SAP NetWeaver 7.5
- World-class Advanced Communication Course - Alan Carroll & Associates
- Empower 2.0 - Mind empowering workshop for a positive professional life and productivity
- Design Thinking workshop
- Internal sales overview of SAP.
Assistant Secretary
Novena University College
Delta, Nigeria
08.2017 - 07.2018
- I was the assistant secretary to the HOD of Biological Sciences of Novena University in Delta State as assigned by the school.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
Education
Master of Science - Cybersecurity
Manchester Metropolitan University
Manchester 10.2022 - 10.2023
Bachelor of Science - Information Technology
Pentecost University College Accra
Accra, Ghana 10.2012 - 07.2016
High School Diploma -
Regina Mundi Girls Secondary School
Iwo, Nigeria 09.2005 - 07.2011
Skills
CRM Software Information & application Security Incident Response Risk Assessment Data encryption & decryption using AES & RSA Vulnerability Assessment using burp suite & port scanning Penetration Testing Scripting Languages (Python) Microsoft Dynamics ERP F&O Technical support Team Player & Leadership Customer service oriented Advanced Communication
undefinedCertification
SAP S/4 HANA for Financial Associates (SAP S/4 HANA 1809), 07/2020, SAP
Leadership Experience
- Student Mentor, Pentecost University College Accra, 2016-2017
- Hostel Prefect, Regina Mundi Girls Sec. School, 2010-2011
Awards
Student Mentor Pentecost University College Accra Ghana, 07/2016
References
Available on request.
Timeline
Customer Service Advisor
Capita
06.2023 - Current
Master of Science - Cybersecurity
Manchester Metropolitan University
10.2022 - 10.2023
Technical Support Engineer (Dynamics ERP)
Tek Experts
05.2021 - 09.2022
Reconciliation Analyst
Shell Nigeria Business Operations Limited
10.2019 - 07.2020
Trainee SAP Young Professional Program
SAP
07.2019 - 10.2019
Assistant Secretary
Novena University College
08.2017 - 07.2018
Bachelor of Science - Information Technology
Pentecost University College Accra
10.2012 - 07.2016
High School Diploma -
Regina Mundi Girls Secondary School
09.2005 - 07.2011
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