Anum Ghaffar
Edinburgh,United Kingdom
Summary
Accomplished professional with extensive expertise in Microsoft Office Suite, including Word, Excel, and PowerPoint. Proficient in Cisco Packet Tracer, Latex Software, and EndNote Software. Demonstrates strong skills in customer service support, performance management, recruitment and training, and project management. Adept at using SITS Database and various video conferencing tools such as Zoom, Skype, and Google Hangout. Known for exceptional interpersonal effectiveness, leadership in diverse environments, and the ability to build strong customer relationships. Career goals include leveraging regulatory requirements understanding and contract management skills to drive organisational success.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
11
11
years of professional experience
Work history
Manager
Domino's Pizza
Edinburgh, Scotland
10.2023 - Current
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Picked up additional tasks to aid team success.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Customised customer experiences to build brand loyalty.
- Guided teams in product merchandising and inventory management.
- Developed ongoing programmes using good team communication and collaboration.
- Inspected products and services to comply with quality standards.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Handled customer concerns and escalated major issues to thesupervisor.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Piloted change management initiatives successfully improving organisational adaptability.
International Student Ambassador
EDINBURGH NAPIER UNIVERSITY
Edinburgh, United Kingdom
04.2022 - 08.2023
- Helped with clearing sessions and answering admissions questions online
- Worked with the graduate and postgraduate Admissions team to deal with student enquiries via email, transferring queries to the relevant team and uploading documents using SITS for the continuation of the admission process.
- Acted as a positive student role model to encourage prospective international students to consider represented college.
- Promoted University at key events by delivering advice and guidance to prospective applicants and parents.
- Offered marketing support by writing blogs, features and other content for use in marketing materials.
- Offered outstanding customer service to create positive experiences for students and encourage enrollment.
- Complied with college policies and procedures to present positive image of college to prospective students.
- Worked closely with international office staff to assist and welcome prospective students or delegations to university.
- Prepared thoroughly before events to professionally deliver presentations.
- Delivered tours of University's campuses to showcase facilities.
- Assisted in delivery of virtual open days, webinars and other online events to reach prospective students unable to attend on-campus events.
- Monitored and answered messages from prospective students on web and social media platforms to educate on university benefits.
- Adhered to student ambassadors' commitment contract by attending initial training, monthly planning meetings and maintaining regular contact with international office staff.
- Acted as positive student role model to encourage prospective international students to consider represented college.
- Delivered engaging presentations about life at our university to visitors, creating a welcoming atmosphere.
- Promoted cultural diversity by organising international festivals and events.
- Provided mentoring services to newly arrived international students ensuring they felt supported throughout their transition period.
- Developed effective strategies to promote university courses at educational fairs, increasing interest in our offerings.
- Collaborated effectively with other student ambassadors to host successful open days for prospective students.
- Built and maintained good understanding of courses currently offered to accurately answer questions.
- Assisted admissions office with application procedures for a more streamlined process for incoming international students.
COMMUNITY ASSISTANT
SILK MILL NOVEL STUDENT ACCOMODATION
Edinburgh, United Kingdom
06.2022 - 02.2023
- Looked after reception making tenancy contracts, getting them assigned from students online, checking the tenancy contract requirements and managing documents accordingly
- Looked after the building includes sorting parcel room, making digital keys for new tenants, login maintained requests from students to the system and passing them on to the relevant team and getting an update
- Maintained excellent team relationships by proactively helping colleagues throughout difficult or complex tasks.
- Liaised with team leaders to obtain information on required tasks and priorities for completion.
- Answering emails, phone calls and messages on time
- Arranged weekly events for tenants, accommodation tours(virtual/in-person) completed fire alarm training.
- Promoted multicultural understanding through diversity-focused events within the community.
UNIVERSITY LECTURER IN COMPUTER SCIENCE
UNIVERSITY OF SAHIWAL
Sahiwal, Pakistan
09.2021 - 02.2022
- Deliver lecturers to the software engineering undergraduate students of subjects such as Human Computer Interaction, Software Requirement Engineering and introduction to Computer Technologies
- Manage attendance and results of students along with designing course outlines of the respective subjects.
- Provided additional support to students ahead of exams, including revision programmes and useful IT resources.
- Maintained positive, productive learning environments through exceptional classroom management.
- Illustrated practical uses of Computer Science curriculum to enhance student passion and understanding.
- Communicated positively and professionally with staff and pupils, leading by example in delivering school values.
- Formulated and submitted evaluation reports to track student perception of teaching, identify strengths and enhance areas requiring improvement.
- Scheduled lesson plans to segregate parts and follow structured flow, teaching basic and advanced computer skills.
- Reprimanded unruly behaviour to enforce discipline and teach students regarding respect and obedience, complying with school conduct code.
- Utilised excellent interpersonal skills to build positive relationships with students for optimal educational outcomes.
- Inputted grades on computer software to review criteria, generate past and present summary reports and maintain accurate information.
- Used exceptional communication abilities to engage students in highly complex computing curriculum.
- Observed classroom dynamics to identify active and passive involvement of students, determining areas requiring improvement and motivation.
- Researched industry trends to stay abreast with new products and best technology practices, applying cutting-edge teaching methods derived from resources.
- Assigned projects, quizzes and homework to gauge progress of students and provide opportunity to grasp more knowledge, practice and demonstrate achievement.
Head of University Event Management(Volunteer)
COMSATS University Islamabad ( Sahiwal Campus)
sahiwal, pakistan
01.2014 - 08.2021
- Built a robust vendor network to secure cost-effective, high-quality products.
- interviewed and trained student team volunteers for cross-functional assignments and ensured employee knowledge of specific procedures related to each event type.
- Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Assessed Academic event success and uncovered room for improvement through Student/participant feedback.
- Built positive, professional relationships with students and peers, supporting positive educational outcomes and aiding overall department success.
- Maintained adherence to event requirements through effective delegation, prioritising and management of all production phases, from concept to execution.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face related convinier meetings.
- Reached out to prospective donors to solicit and secure sponsorships to assist with funding of events.
- Coordinated with caterers, sound system vendors and digital team to establish smooth and timely delivery of services for scheduled events.
- Communicated with speakers to request presentations and documents for marketing and distributing during events.
- Implemented logistics to obtain support and resources for initial concept, preparation and execution of events.
- Negotiated with vendors to discuss terms and conditions and obtain cost-effective contracts.
- Formulated post-event reports to inform management regarding success metrics and performance of events.
- Researched developing industry trends to stay abreast with new ideas, technology and best event practices.
- Implemented processes to assess and improve quality of education and educational support for students in section.
- Supported the planning and execution of events, enhancing outreach efforts.
- Supported campus recruitment events and promotions, offering anecdotal and statistical data to drive enrollment.
- Organised educational events for increased student engagement.
lecturer (Computer Science Department)
COMSATS UNIVERISTY ISLAMABAD
Sahiwal, Pakistan
01.2020 - 08.2020
- Deliver lecturers to the software engineering undergraduate students of subjects such as Human-Computer Interaction, Software Requirement Engineering and introduction to Computer Technologies
- Manage attendance and results of students along with designing course outlines of the respective subjects.
- Set and marked assessments, providing constructive feedback to expand student knowledge.
- Developed IT related research projects, generating knowledge transfer and impact for students.
- Provided advice and support to students both individually and in groups, allowing optimal academic results to be achieved.
- Produced insightful lecture material, engaging students and providing exceptional learning opportunities.
- Supervised Graduate students with research projects, offering constructive feedback and guidance to produce excellent results.
- Provided additional support to students ahead of exams, including revision programmes and useful IT resources.
- Illustrated practical uses of Computer Science curriculum to enhance student passion and understanding.
- Observed classroom dynamics to identify active and passive involvement of students, determining areas requiring improvement and motivation.
- Assigned projects, quizzes and homework to gauge progress of students and provide opportunity to grasp more knowledge, practice and demonstrate achievement.
- Utilised excellent interpersonal skills to build positive relationships with students for optimal educational outcomes.
- Served on various committees within the department focusing on different aspects such as curriculum development or student welfare.
- Participated in academic conferences, presenting research papers and findings in front of peers and experts in the field.
- Mentored students, guiding them through their academic journey and career choices.
- Attended faculty meetings, contributing ideas towards improving departmental operations and policies.
- Promoted use of digital resources to supplement traditional teaching methods.
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Helped students explore concepts through challenging assignments and stimulating class discussions.
- Tutored students struggling with material, improving understanding and academic performance.
Junior lecturer (Computer Science Department)
COMSATS UNIVERSITY ISLAMABAD
Sahiwal, Pakistan
04.2019 - 01.2021
- While working as a teaching Assistant I design, facilitate and teach the computer instruction component
- Prepare to execute lesson plans, assign tasks, and evaluate student work and progress
- Develop course syllabus, assess, supervise, and motivate undergraduate students.
- Provided stimulating learning environments, motivating students to engage with class activities and reach potential.
- Assessed and catered to student needs by providing one-to-one support and guidance.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Prepared and duplicated teaching materials to help facilitate student understanding of key content.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Prepared classrooms for lessons by setting workspaces, distributing teaching material and loading presentations onto interactive whiteboards.
- Offered students one-on-one assistance with class assignments and activities.
- Encouraged student interaction to develop positive learning and socialisation experiences.
- Distributed and collected student assignments and tests.
- Supported student development by facilitating individual reading sessions and homework.
- Helped students exceed expectations by providing ongoing support and assistance throughout lessons.
- Updated class records with attendance and grades for assignments, projects and examinations.
Education
MASTERS IN BUSINESS INFORMATION TECHNOLOGY -
Edinburgh Napier University
edinburgh, United KingdomBACHELORS IN COMPUTER SCIENCE (16 YEARS) -
COMSATS University Islamabad ( Sahiwal Campus)
sahiwal, PakistanM-PHIL IN COMPUTER SCIENCE (18 YEARS) -
COMSATS University Islamabad ( Sahiwal Campus)
sahiwal, PakistanSkills
- Miscosoft Powerpoint
- Good commands of Microsoft Office
- Cisco Packet Tracer
- Latex Software
- Word
- Powerpoint
- Excel
- EndNote Software
- Microsoft Office Video Conferencing (Zoom Skype Google Hangout)
- Social media communicator
- Good listener and communicator
- Drawio online Graphics Design
- Adobe Photoshop
- Sketchup
- Customer ServiceSupport
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- SITS Database use (SITS, SQL & MOSAIC software packages)
- Performance Management
- Recruitment and Training
- Product Knowledge
- Customer Complaint Management
- Sales Monitoring
- Inspiring Leadership
- Adaptive Leadership
- Regulatory Requirements Understanding
- Contract Management
- Project Management
- General Office Administration
- Competitor Analysis
- Operational Support
- Customer Relationship Building
- Leadership in diverse environments
- Performance metrics evaluation
- Knowledge of regulatory standards
- Interpersonal effectiveness
- Microsoft office suite proficiency
- Staff recruitment
- Relationship-building
Timeline
Manager
Domino's Pizza
10.2023 - Current
COMMUNITY ASSISTANT
SILK MILL NOVEL STUDENT ACCOMODATION
06.2022 - 02.2023
International Student Ambassador
EDINBURGH NAPIER UNIVERSITY
04.2022 - 08.2023
UNIVERSITY LECTURER IN COMPUTER SCIENCE
UNIVERSITY OF SAHIWAL
09.2021 - 02.2022
lecturer (Computer Science Department)
COMSATS UNIVERISTY ISLAMABAD
01.2020 - 08.2020
Junior lecturer (Computer Science Department)
COMSATS UNIVERSITY ISLAMABAD
04.2019 - 01.2021
Head of University Event Management(Volunteer)
COMSATS University Islamabad ( Sahiwal Campus)
01.2014 - 08.2021
MASTERS IN BUSINESS INFORMATION TECHNOLOGY -
Edinburgh Napier University
BACHELORS IN COMPUTER SCIENCE (16 YEARS) -
COMSATS University Islamabad ( Sahiwal Campus)
M-PHIL IN COMPUTER SCIENCE (18 YEARS) -
COMSATS University Islamabad ( Sahiwal Campus)
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