ANULEKHA DUDEKULA
Birmingham
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
4
4
years of professional experience
Work History
Receptionist
Sitara Grand Hotel
Hyderabad
06.2022 - 09.2024
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
Receptionist
Bay view Hotel
Vizag
03.2021 - 05.2022
- Completed data entry tasks whilst adhering to strict deadlines.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
Education
Master of Arts - MA Public Administration
Andhra University
Vizag 02.2020 - 04.2022
Master of Science - Business Analytics
Aston University
Birmingham 01.2025 -
Skills
- Electronic switchboard operation
- Telephone operation
- Invoice processing
- Customer Service
- Microsoft Office
- VIP guest experience
- Patience and composure
Affiliations
- badminton
- cricket
Languages
English
Advanced
Hindi
Upper intermediate (B2)
Telugu
Proficient (C2)
Timeline
Master of Science - Business Analytics
Aston University
01.2025 -
Receptionist
Sitara Grand Hotel
06.2022 - 09.2024
Receptionist
Bay view Hotel
03.2021 - 05.2022
Master of Arts - MA Public Administration
Andhra University
02.2020 - 04.2022
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