Anukrithi Mylabathula
Addlestone,Surrey
Summary
Accomplished professional with extensive expertise in computer operations, Adobe After Effects, and Microsoft Office suite proficiency. Demonstrated success in e-commerce platform management, complaint resolution, and customer engagement. Proven ability to lead teams effectively and integrate AI solutions within IT frameworks. Adept at conflict resolution and possessing comprehensive product knowledge. Career goal: to leverage skills in a dynamic environment to drive innovation and enhance operational efficiency.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Retail Customer service assitant
BP Express Shopping
Shepperton, Surrey
12.2023 - Current
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Showcased strong communication skills when explaining promotions or discounts to customers.
- Provided exceptional levels of customer service consistently; creating loyal customers.
- Upheld company policies and procedures consistently to maintain standards of operation.
Investigation Specialist (TRMS-ABV)
Amazon Development Center
Hyderabad, India
04.2021 - 05.2023
- Worked as a team to manage the day-to-day operations of the process
- Performed Deep Dive Analysis through recovery team and helped customers to onboard into Amazon Business
- Trained and mentored ~40 new Executives & Representatives from the scratch
- Generating weekly reports and updating the resources with new data
- Boosted the efficiency of investigations to ensure timely resolution.
Technical Support
Pole to Win Pvt. Ltd.
08.2019 - 12.2019
- Managed a high-volume of workload in a commitment-driven and high-pressure environment
- Troubleshooting to detect & solve technical problems, installing & updating the software
- Responding to customer inquiries and assisted them in troubleshooting & resolving challenges
Education
B.Tech - Computer Science
Swami Vivekananda Institute of Technology
07.2015 - 07.2019
Master of Science - Digital Service Design
Brunel University London
Uxbridge 09.2023 - 09.2024
Skills
- Computer Operations
- Adobe After Effects
- Microsoft office suite proficiency
- E-Commerce platform experience
- Complaint management
- Product knowledge
- Conflict Resolution
- Customer engagement
- Team Leadership
- AI Integration in IT
Languages
English
Native
Hindi
Advanced
Telugu
Native
Timeline
Retail Customer service assitant
BP Express Shopping
12.2023 - Current
Master of Science - Digital Service Design
Brunel University London
09.2023 - 09.2024
Investigation Specialist (TRMS-ABV)
Amazon Development Center
04.2021 - 05.2023
Technical Support
Pole to Win Pvt. Ltd.
08.2019 - 12.2019
B.Tech - Computer Science
Swami Vivekananda Institute of Technology
07.2015 - 07.2019
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