ANUJIT DAS
Peterborough,United Kingdom
Summary
IT Operations Manager Seasoned professional with 9 years experience out of 19+ years IT career, in delivering the highest level of IT operations, Energetic professional with exceptional analytical, organizational and interpersonal skills. Strong personal ethics and integrity, conveying a professional image of honesty and concern for client needs. Highly organized team-builder that performs under pressure, while providing strong leadership experience to direct reports. Committed to meeting client deadlines while always striving to exceed customer’s expectations. Along with IT Operation manager role, I am experienced and knowledgeable Data Center Manager with extensive experience in data center operations, including installation, security, maintenance, and troubleshooting. Highly organized, with excellent problem-solving skills and a keen eye for detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Operations & DC Manager
TATA Consultancy Services Ltd.
Peterborough, United Kingdom
01.2015 - Current
- Establishes clear goals, objectives, and direction for team members, and ensures that desired results are produced.
- Provide leadership, training, coaching and direction to team members and foster a customer-focused culture and mindset driven by continual service improvement techniques.
- Facilitate discussions pertaining to service impacting events and develop standards and procedures to ensure long term remediation of these events
- Act as an escalation point for all Field and sales teams for high-priority customer issues; providing ownership and strategy to all engaged parties ranging from technical support engineers to product managers and executive leadership.
- Showcase effective communication style that adjusts based on audience: customers, executive leadership and peers.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Data Center Manager
Tata Consultancy Services Ltd
05.2013 - 12.2014
- Plan, Design and build DC from Scratch in rented colo.
- Owning end to end DC migration project to complete the entire Client DC migrate and hosted in new DC.
- Created and managed budgets for travel, training and team building activities.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lead System Administrator
TATA Consultancy Services Ltd.
04.2009 - 04.2013
- Oversees all requests, incidents and problems, prioritizing urgent and complicated support issues, and serves as escalation point for all requests and incidents
- Determines root causes of issues and communicates appropriately to internal and external customers
- Manages vendor relationships, survey feedback for future improvements, and process for communicating outage/emergency activities to the organization
- Understand the political/situational landscape while managing workloads and prioritizing work across the team
- Problem and incident management ensuring customer expectations are met
- Mentor and coach staff and ensure their professional development through continuing education and professional affiliations/associations
- Run daily stand up meetings acting as facilitator and take responsibility for unblocking team members who have become ‘stuck’
- Understand the project deliverables, releases, priorities and scope
- I helped Build and maintain relationships with customer contacts.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Served as subject matter expert on proposed technology purchases.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Implemented, developed and tested installation and update of file servers, print servers and backup servers
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Data Center Technician
TATA Consultancy Services Ltd.
01.2007 - 03.2009
- Accepted tasks and documented status using ticketing system, time reports and email.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Managed structured cabling infrastructure.
- Dressed and labeled cables for easy identification and traceability.
- Entered device locations and cable connections into database.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Diagnosed and executed resolution for network and server issues.
Windows Systems Administrator
TATA Consultancy Services Ltd.
10.2004 - 12.2006
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Performed software installations and upgrades to Windows operating systems.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Deployed antivirus and security solutions throughout entire system network.
- Deployed SUS (WSUS has not released) for the automated patch management.
- Managing the AD infrastructure and active member of the domain migration program across TCS.
- Completed the XP migration project from the legacy Windows NT Work Station & 2000 Professional.
Education
Bachelor of Technology - Computer Science & Technology
Kalyani Government Engineering College
Kalyani, India07.1999
Skills
- Data Center Management
- Communication
- Storage Area Network (SAN)
- Backup
- Windows & VMWare Administration
- Adaptability
- Hardware Break Fix
- Disaster Recovery
- Problem Management
- Vendor Management
- Change Management
- Troubleshooting
- Time Management
- Quality of Service
- Best Practices and Standards
- Project Documentation
- Customer Service
- Team Leadership
- Policies and Procedures Implementation
- Incidents Management
- Staff Management
- Process Improvement Strategies
- Operational Improvements
- Exploring AWS Cloud Platform for the Digital Hosting
Accomplishments
- Supervised team of 150+ staff members across UK & India.
- Deploy self-service over internet to reduce the 95% call to IT helpdesk related to password reset or account unlock.
- During COVID-19 lock-down, leading the the deployment of remote workspace to enable business during lock-down to reach 100% productivity.
- Transform collaboration tool to MS team during Covid-19.
- Build two data centre from end to end and executed two data centre migration program in last 7 years.
Certification
Comtia A+ Certification - January 2007
ITIL Certification V3.0 - September 2008
MCTS Certification ( 70-642 ) - April 2010
Timeline
IT Operations & DC Manager
TATA Consultancy Services Ltd.
01.2015 - Current
Data Center Manager
Tata Consultancy Services Ltd
05.2013 - 12.2014
Lead System Administrator
TATA Consultancy Services Ltd.
04.2009 - 04.2013
Data Center Technician
TATA Consultancy Services Ltd.
01.2007 - 03.2009
Windows Systems Administrator
TATA Consultancy Services Ltd.
10.2004 - 12.2006
Bachelor of Technology - Computer Science & Technology
Kalyani Government Engineering College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Mefin FrancisMefin Francis
Mechanical Engineer at Al-Hajry Overseas co.LtdMechanical Engineer at Al-Hajry Overseas co.Ltd