Overview
Work history
Education
Languages
Timeline
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Antzela Giorgaki

Crawley,England

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Senior Waitress

Banana Tree
London, England
02.2023 - 08.2024
  • Enhanced customer satisfaction by providing excellent service at all times.
  • Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
  • Increased positive reviews with prompt and professional service.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Greeted customers, presented menus and shared information about available special items.
  • Reduced guest risks by understanding and clearly communicating allergies and intolerances.
  • Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
  • Trained new hires on restaurant protocols, leading to smoother operations.

Waitress

Cafe Rouge
Covent Garden, England
09.2017 - 01.2023
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Waitress

Siametis
Athens, Greece
06.2016 - 05.2017
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Waitress supervisor

Grygoris Mikrogevmata
Athens, Greece
06.2015 - 07.2016
  • Maintained high standards of customer service by training new waitstaff.
  • Improved team efficiency through implementation of new scheduling system.
  • Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
  • Trained waitstaff in upselling techniques, increasing average spend per head.
  • Initiated weekly team meetings for better communication among staff members.
  • Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.

Education

A-Levels - Economics

Epal varis
Athens, Greece
09.2013 - 06.2015

Languages

English
Fluent
Greek
Native
Albanian
Advanced

Timeline

Senior Waitress

Banana Tree
02.2023 - 08.2024

Waitress

Cafe Rouge
09.2017 - 01.2023

Waitress

Siametis
06.2016 - 05.2017

Waitress supervisor

Grygoris Mikrogevmata
06.2015 - 07.2016

A-Levels - Economics

Epal varis
09.2013 - 06.2015

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Antzela Giorgaki