Antzela Giorgaki
Crawley,England
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Senior Waitress
Banana Tree
London, England
2023.02 - 2024.08
- Enhanced customer satisfaction by providing excellent service at all times.
- Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
- Increased positive reviews with prompt and professional service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Greeted customers, presented menus and shared information about available special items.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Trained new hires on restaurant protocols, leading to smoother operations.
Waitress
Cafe Rouge
Covent Garden, England
2017.09 - 2023.01
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Waitress
Siametis
Athens, Greece
2016.06 - 2017.05
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Waitress supervisor
Grygoris Mikrogevmata
Athens, Greece
2015.06 - 2016.07
- Maintained high standards of customer service by training new waitstaff.
- Improved team efficiency through implementation of new scheduling system.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Initiated weekly team meetings for better communication among staff members.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
Education
A-Levels - Economics
Epal varis
Athens, Greece 2013.09 - 2015.06
Languages
English
Fluent
Greek
Native
Albanian
Advanced
Timeline
Senior Waitress
Banana Tree
2023.02 - 2024.08
Waitress
Cafe Rouge
2017.09 - 2023.01
Waitress
Siametis
2016.06 - 2017.05
Waitress supervisor
Grygoris Mikrogevmata
2015.06 - 2016.07
A-Levels - Economics
Epal varis
2013.09 - 2015.06