Antzela Giorgaki
Crawley,England
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Senior Waitress
Banana Tree
London, England
02.2023 - 08.2024
- Enhanced customer satisfaction by providing excellent service at all times.
- Handled customers' queries and complaints, ensuring resolution and customer satisfaction.
- Increased positive reviews with prompt and professional service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Greeted customers, presented menus and shared information about available special items.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Trained new hires on restaurant protocols, leading to smoother operations.
Waitress
Cafe Rouge
Covent Garden, England
09.2017 - 01.2023
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Waitress
Siametis
Athens, Greece
06.2016 - 05.2017
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Waitress supervisor
Grygoris Mikrogevmata
Athens, Greece
06.2015 - 07.2016
- Maintained high standards of customer service by training new waitstaff.
- Improved team efficiency through implementation of new scheduling system.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Trained waitstaff in upselling techniques, increasing average spend per head.
- Initiated weekly team meetings for better communication among staff members.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
Education
A-Levels - Economics
Epal varis
Athens, Greece 09.2013 - 06.2015
Languages
English
Fluent
Greek
Native
Albanian
Advanced
Timeline
Senior Waitress
Banana Tree
02.2023 - 08.2024
Waitress
Cafe Rouge
09.2017 - 01.2023
Waitress
Siametis
06.2016 - 05.2017
Waitress supervisor
Grygoris Mikrogevmata
06.2015 - 07.2016
A-Levels - Economics
Epal varis
09.2013 - 06.2015