Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Antuila Karabollaj

Antuila Karabollaj

Lond

Summary

Friendly and prompt Front Desk Agent, highly capable at using phone, computer and office equipment. Strong multi-tasking, communication and interpersonal skills. Unsurpassed mathematical skills and the ability to handle all front office operations. Demonstrates exceptional communication skills, problem-solving abilities, and conflict resolution expertise. Proficient in time management and organisation, with efficient use of Microsoft Office Suite and Opera Cloud hotel management software. First aid trained and skilled in evacuation chair use, committed to ensuring safety and efficiency in all operations.

Overview

4
4
years of professional experience

Work history

Front desk agent

The Standard
Kings Cross, Camden
10.2025 - Current
  • Updated records regularly for accurate tracking of guest stay details.
  • Improved customer satisfaction by managing complaints effectively.
  • Ensured smooth check-ins and check-outs for optimal guest experience.

Duty manager

Whitbread PLC
Uxbridge, Hillingdon
10.2022 - 10.2025
  • Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
  • Met sales targets consistently by motivating the team towards achieving common goals.
  • Ensured customer satisfaction with prompt problem resolution.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.

Room attendant

WGC
Heathrow, Hillingdon
08.2021 - 08.2022
  • Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
  • Maintained cleanliness of hotel rooms to improve guest satisfaction.
  • Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.

Education

Bachelor of Business Administration - Business Administration

IEK ALFA
Pireaus Athens, Greece

Bachelor of Business Management - Business Management

Bath Spa University
Canary Wharf, Tower Hamlets
06.2023 -

Skills

  • Customer Service
  • Excellence Leadership & Team Management
  • Communication Skills
  • Problem-Solving & Conflict Resolution
  • Time Management & Organization
  • Efficient use of Microsoft office suite, Opera Cloud (Hotel Management Software)
  • First Aid Trained
  • Trained in Evacuation Chair Use

Languages

English
Greek
Albanian

Timeline

Front desk agent

The Standard
10.2025 - Current

Bachelor of Business Management - Business Management

Bath Spa University
06.2023 -

Duty manager

Whitbread PLC
10.2022 - 10.2025

Room attendant

WGC
08.2021 - 08.2022

Bachelor of Business Administration - Business Administration

IEK ALFA
Antuila Karabollaj