Antony Sibichen
Assistant Manager In Customer Care
Paisley
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - Operations
Concentrix
Pune
10.2016 - 12.2023
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Generated operational reports for management on monthly schedule.
- Supervised operations team to support operational excellence and excellent customer service.
- Evaluated suppliers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
Customer Service Associate
Infosys
Pune
10.2014 - 08.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Offered basic technical support for clients on wide range of company products.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Processed Number invoices each weeks and mailed documentation to clients.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Managed timely and effective replacement of damaged or missing products.
- Devised workaround solutions for Type-related issues.
- Promptly responded to inquiries and requests from prospective customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Effective liaison between customers and internal departments.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Facilitated Type orders and completed accurate to meet aggressive deadlines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor Of Computer Science - Computer And Information Sciences
Karpagam University
Coimbatore, India 08.2009 - 12.2013
Skills
Training and mentoring
undefinedTimeline
Assistant Manager - Operations
Concentrix
10.2016 - 12.2023
Customer Service Associate
Infosys
10.2014 - 08.2016
Bachelor Of Computer Science - Computer And Information Sciences
Karpagam University
08.2009 - 12.2013
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