Antony Mayo
Chepstow,Monmouthshire
Summary
Organised professional with knack for precision and quality assurance, ensuring documents meet high standards. Expertise in data management and document formatting, combined with strong communication skills. Driven to enhance operational efficiency and accuracy in a Business Analyst role.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Document Specialist
Comply365
Bradley Stoke
2019.05 - Current
- Managing, organizing, and updating crucial documents such as flight manuals, safety procedures, and bulletins.
- Editing various manuals using different software such as Fonto, FrameMaker and FODM.
- Maintain documentation via use of Content Management Systems (CMS).
- Prepared easily understood, clear and complete user manuals and guides for consumers.
- Use of in-house training process procedures, as well as coordinating with various departments, clients/stakeholders and management.
- Attention to detail and adherence to strict protocols are essential for maintaining high levels of quality work.
- Adhered to required formats and style guidelines for different types of publications.
- Managed multiple projects simultaneously whilst ensuring timely completion of all tasks.
- Mentored and trained new starters during they probation period.
Labs Support Analyst
Bupa Dental Care
Winterbourne
2019.02 - 2019.05
- Coordinate between labs and dentists to ensure orders placed by the dentists are fulfilled, and lab invoices are approved and paid.
- Liaising with dentists over unpaid labs invoices.
- Provide support to all external labs on the company labs software.
- Setup new users within the labs software systems.
- Tracked and logged all support requests accurately in line with company procedures.
1st Line Technical Support
Certus Technology Group
Newport
2018.08 - 2019.01
- Provide first-line technical assistance to customers via phone, email, and/or chat.
- Collaborate with other support teams and departments to resolve complex issues.
- Escalate unresolved issues to appropriate teams or senior support technicians.
- Handle multiple inquiries while maintaining attention to detail and accuracy.
Customer Service Assistant
Global Furniture Alliance
Chepstow
2018.07 - 2018.08
- Address customer inquiries and issues promptly via phone and email.
- Use Sage 200 and sage CRM to process orders to retailers and customers.
- Handle customer complaints effectively by listening attentively, empathizing with their concerns, and finding appropriate solutions.
- Communicate with warehouse teams to solve issues and report faults raised by customers.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
Customer Assistant
Lidl
Chepstow
2015.06 - 2015.08
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
- Adhered strictly to health and safety regulations for an accident-free workplace environment.
- Provided cover during colleagues' holidays maintaining seamless service levels.
Education
AS LEVEL - MEDIA STUDIES
WYEDEAN SCHOOL & SIXTH FORM CENTRE
AS LEVEL - ICT
WYEDEAN SCHOOL & SIXTH FORM CENTRE
GCSE - MATHS
WYEDEAN SCHOOL & SIXTH FORM CENTRE
GCSE - ENGLISH
WYEDEAN SCHOOL & SIXTH FORM CENTRE
Skills
- Conflict Resolution
- Coordination with different departments
- Record-keeping
- Efficient multitasking
- Technical troubleshooting
- Active listening
- Computer literate
- Time efficiency
- Technical communication
- Relationship Management
- Analytical-thinking
- Time-management
- Decision making
Certification
Full UK Driving Licence, 10/01/15 to Present
Personal Information
- Total Experience: 5
- Aerospace & Aviation
- Information Design & Documentation
Custom
Yes
Timeline
Document Specialist
Comply365
2019.05 - Current
Labs Support Analyst
Bupa Dental Care
2019.02 - 2019.05
1st Line Technical Support
Certus Technology Group
2018.08 - 2019.01
Customer Service Assistant
Global Furniture Alliance
2018.07 - 2018.08
Customer Assistant
Lidl
2015.06 - 2015.08
AS LEVEL - MEDIA STUDIES
WYEDEAN SCHOOL & SIXTH FORM CENTRE
AS LEVEL - ICT
WYEDEAN SCHOOL & SIXTH FORM CENTRE
GCSE - MATHS
WYEDEAN SCHOOL & SIXTH FORM CENTRE
GCSE - ENGLISH
WYEDEAN SCHOOL & SIXTH FORM CENTRE