ANTONY IRUDAYA JESVIN H
LONDON
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
4
4
years of professional experience
Work History
Customer service representative
Skandaglobal.PVT.LTD
Streatham, great london, United Kingdom
09.2024 - Current
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
Event assistant
AUGUST VISTAS PRIVATE LIMITED
Chennai, India
04.2022 - 01.2023
- Improved customer relations by promptly addressing queries and concerns.
- Maintained accurate event schedules, improving operational efficiency.
- Collated feedback post-events to improve future planning and execution.
- Enhanced guest experience by addressing issues promptly and professionally.
- Managed registration process to facilitate smooth check-in at events.
- Organised invite list and managed registrations for 500+ guests.
Immigration support worker
Cordelia Cruise
Chennai, India
05.2022 - 09.2022
- Improved workflow efficiency for faster passenger processing.
- Reviewed travel documents at border stations to verify authorisations and certificates.
- Maintained professionalism and composure when dealing with difficult passengers.
- Managed stressful situations calmly, worked efficiently under pressure.
- Assisted in crime prevention by promptly reporting any suspicious activity.
- Ensured accuracy in passport verification by meticulously checking each document.
Assistant Event Coordinator
WIDE ANGLE EVENTS AND PHOTOS
Chennai, India
06.2021 - 03.2022
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Master of Business Administration - General
University of Roehampton
Bachelor of Arts - Visual Communication
Hindustan College of Arts & Science
Skills
- Quick learner
- Proficiency in MS-Office and Excel
- Communication skills
- Time Management
- People Handling
- Analytical thinking and planning
- Leadership
- Social media marketing
- Marketing
- Strategic planning
- Self-confident and soft working nature
- Team Work
- Problem solving
- Flexible adaptability
- Multitasking
- Client relations
- Customer Service
- Positive Attitude
Languages
Tamil
Native
English
Advanced
Personal Information
Education
Current
Timeline
Customer service representative
Skandaglobal.PVT.LTD
09.2024 - Current
Immigration support worker
Cordelia Cruise
05.2022 - 09.2022
Event assistant
AUGUST VISTAS PRIVATE LIMITED
04.2022 - 01.2023
Assistant Event Coordinator
WIDE ANGLE EVENTS AND PHOTOS
06.2021 - 03.2022
Bachelor of Arts - Visual Communication
Hindustan College of Arts & Science
Master of Business Administration - General
University of Roehampton