ANTONY IRUDAYA JESVIN H
LONDON
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
4
4
years of professional experience
Work History
Customer service representative
Skandaglobal.PVT.LTD
09.2024 - Current
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Assisted customers in making informed decisions by providing detailed product information.
Event assistant
AUGUST VISTAS PRIVATE LIMITED
04.2022 - 01.2023
- Improved customer relations by promptly addressing queries and concerns.
- Maintained accurate event schedules, improving operational efficiency.
- Collated feedback post-events to improve future planning and execution.
- Enhanced guest experience by addressing issues promptly and professionally.
- Managed registration process to facilitate smooth check-in at events.
- Organised invite list and managed registrations for 500+ guests.
Immigration support worker
Cordelia Cruise
05.2022 - 09.2022
- Improved workflow efficiency for faster passenger processing.
- Reviewed travel documents at border stations to verify authorisations and certificates.
- Maintained professionalism and composure when dealing with difficult passengers.
- Managed stressful situations calmly, worked efficiently under pressure.
- Assisted in crime prevention by promptly reporting any suspicious activity.
- Ensured accuracy in passport verification by meticulously checking each document.
Assistant Event Coordinator
WIDE ANGLE EVENTS AND PHOTOS
06.2021 - 03.2022
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Master of Business Administration - General
University of Roehampton
Bachelor of Arts - Visual Communication
Hindustan College of Arts & Science
Skills
- Quick learner
- Proficiency in MS-Office and Excel
- Communication skills
- Time Management
- People Handling
- Analytical thinking and planning
- Leadership
- Social media marketing
- Marketing
- Strategic planning
- Self-confident and soft working nature
- Team Work
- Problem solving
- Flexible adaptability
- Multitasking
- Client relations
- Customer Service
- Positive Attitude
Languages
Tamil
Native
English
Advanced
Personal Information
Education
Current
Timeline
Customer service representative
Skandaglobal.PVT.LTD
09.2024 - Current
Immigration support worker
Cordelia Cruise
05.2022 - 09.2022
Event assistant
AUGUST VISTAS PRIVATE LIMITED
04.2022 - 01.2023
Assistant Event Coordinator
WIDE ANGLE EVENTS AND PHOTOS
06.2021 - 03.2022
Bachelor of Arts - Visual Communication
Hindustan College of Arts & Science
Master of Business Administration - General
University of Roehampton
Similar Profiles
Ryan ThomasRyan Thomas
Payroll Manager and Office Assistant at Running Hare Restaurants LtdPayroll Manager and Office Assistant at Running Hare Restaurants Ltd
Stuart JarvisStuart Jarvis
Head of Strategic Partnerships at SharegainHead of Strategic Partnerships at Sharegain
Mohammed Jameel MiahMohammed Jameel Miah
Crew Member at McDonald'sCrew Member at McDonald's
Giselle UnsworthGiselle Unsworth
Facilities Manager at Bausch + LombFacilities Manager at Bausch + Lomb
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go