Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Certification
References
Timeline
Generic

Antony Fox-Parkes

Bargoed,Mid Glamorgan

Summary

Accomplished professional with extensive expertise in retail space optimisation and visual merchandising. Demonstrates proficiency in product placement techniques, store layout design, and merchandising strategies development. Adept at utilising point of sale systems and ensuring health and safety compliance. Known for strong interpersonal skills, multitasking efficiency, and resourcefulness in merchandise control. Committed to enhancing customer service through effective stock replenishment and loss prevention awareness.

Driven Retail Merchandiser with knack for visual merchandising and customer analysis. Possesses strong communication and organisational skills, combined with background in sales and inventory management. Aims to enhance store aesthetics and boost product turnover.

Overview

24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Retail merchandiser

Retail Merchandising Services (RMS)
Cardiff
02.2022 - Current
  • Engaged with top UK retailers to implement diverse merchandising services.
  • Facilitated store openings and refits, enhancing customer experience and product display.
  • Achieved first-time-right merchandising support, increasing product availability and sales volume.
  • Executed movements of retail shelving following specific planograms for optimal layout.
  • Coordinated new store openings, closures, range reviews, and refits.

Retail Merchandiser

WB Retail
Newport
07.2019 - 05.2025
  • Work with most major retailers across the UK by providing a range of Merchandising services.
  • These include store opening and refit support.
  • Deliver outstanding merchandising and store support that’s right first time ensuring that product availability is maximised to increase footfall and sales in store.
  • Moving all types of retail shelving and systems following planograms.
  • New Store Openings, Store Closures, Range Reviews and Refits.

Support Role in Large Business Unit

Her Majesty’s Revenue & Customs
Cardiff
05.2011 - 07.2019
  • Providing support to HMRC Customer Managers for Large companies in the UK.
  • Data Gathering for reviews (Specific companies).
  • Updates on company structures (Specific companies).
  • Liaison with the customer manager & the companies they dealt with (Specific companies).
  • Booking travel & accommodation as requested for meetings with companies (across the regional area).
  • Handling calls from the public re their specific query.
  • Also answered calls of a general nature in relation to Self-Assessment tax Queries.
  • Projects as directed targeting specific sectors that may have been in breach of current Tax regulations.
  • Handling calls from the general public in relation to their tax affairs.
  • Advising courses of action or dealing with their query in the call.
  • Updating missing information from the tax records and if required issuing a reconciliation.
  • Issue of requests for underpaid tax.
  • Issue of refunds of overpaid tax.
  • Warm Handovers to other departments who were able to assist callers with matters outside my remit.
  • Also answered calls of a general nature in relation to Tax Queries.
  • Handling post from the general public in relation to their tax affairs.
  • Taking action on the record to resolve their query.
  • Updating missing information from the tax records and if required issuing a reconciliation.
  • Issue of requests for underpaid tax.
  • Issue of refunds of overpaid tax.
  • Member of the communications team. Looking at the way we communicate with staff to ensure best practice.

Protection Contact Centre

Legal and General
Cardiff
10.2001 - 03.2010
  • Answering queries from Clients, Financial Advisors and Financial Institutions on existing policies in an inbound call centre environment.
  • Dealing with the cancellation of policies as well as answering relevant queries about current policies.
  • Collecting data to ascertain the reason for any cancellations.
  • Consultative hand off to other departments who were able to answer the callers query in greater detail.

IFA Protection Services

Legal and General
Cardiff
10.2001 - 03.2010
  • Keeping Financial Advisors and clients informed of progress for submitted applications for Life Assurance.
  • Follow up outstanding paperwork such as Medical Reports & consent forms contacting Doctors and other third parties.
  • Place cases on risk by verbal instruction, phone call or written communication.
  • Taking delivery of letters, Recorded delivery items and general post.
  • Keeping up to date and accurate records of items received.
  • Once sorted, it was then passed to the relevant departments and people in a time sensitive and correct manner.
  • Worked proposals as part of the Non-Medical underwriting team, dealing with or referring cases as appropriate.
  • Paper applications input onto the system as and when required.
  • Attended training course and qualified as an appointed Fire Warden.

Agent Remuneration

Legal and General
Cardiff
10.2001 - 03.2010
  • Mortgage Club - Paying fees to Independent Mortgage Advisors from Mortgage Lenders to their accounts with the applicable figures.
  • Reconciling cheque payments from Mortgage Lenders in preparation to remunerate the Advisors.
  • Input of Procuration fee forms to be input onto the payment system.
  • Handling general telephone enquiries from Advisors or Lenders and resolving the query in a timely & accurate manner.

Education

English Language, Geography, Mathematics, French, Physics & Chemistry

Harriet Costello School
01.1979 - 01.1984

Skills

  • Retail space optimisation
  • Product placement techniques
  • Retail space planning
  • Merchandising strategies development
  • Adolescence visual merchandiser tools
  • Visual merchandising
  • Product placement
  • Point of sale systems
  • Store layout design
  • Stock replenishment
  • Point of sale knowledge
  • Loss prevention awareness
  • Merchandise pricing
  • Point of sale operation
  • Interpersonal savvy
  • Multitasking efficiency
  • Health and Safety Compliance
  • Customer Service
  • Merchandising
  • Product knowledge
  • Stock counting
  • POS Systems
  • Resourcefulness
  • Merchandise control

Custom

  • Gardening
  • DIY
  • The internet and Computing
  • Reading
  • Swimming & Cycling
  • Meeting up with Friends and Family
  • Help administer a group on Facebook

Accomplishments

RMS Foundation Health and Safety Award

Sexual Harassment Awareness Award

Toolbox Talk - Manual Handling

Toolbox Talk - Slips Trips and Falls

Certification

31/01/2027 SSSTS Approved

01/10/2028 CSCS Approved

References

References available upon request.

Timeline

Retail merchandiser

Retail Merchandising Services (RMS)
02.2022 - Current

Retail Merchandiser

WB Retail
07.2019 - 05.2025

Support Role in Large Business Unit

Her Majesty’s Revenue & Customs
05.2011 - 07.2019

Protection Contact Centre

Legal and General
10.2001 - 03.2010

IFA Protection Services

Legal and General
10.2001 - 03.2010

Agent Remuneration

Legal and General
10.2001 - 03.2010

English Language, Geography, Mathematics, French, Physics & Chemistry

Harriet Costello School
01.1979 - 01.1984

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