
Results-driven senior manager with a proven track record in service delivery excellence. Strong interpersonal communication and negotiation skills facilitate the development of beneficial relationships and optimization of business operations. Expertise in general management and leadership enhances team performance and productivity. Thrives in high-pressure environments, effectively motivating and training teams to achieve success.
Change management
Quality control
Performance improvement
Cost reduction and efficiency
Building operational procedures
Risk management
Customer relationship management
Analytical thinking
Leadership skills
Communication skills
Coaching and mentoring
High-pressure resilience
CPC National
IOSH Managing Safely
NVQ Level 3 Management
BRC Internal Auditing