Antonnia Vogel

• Utilised advanced ticketing software to secure bookings, issue tickets, and manage reservations effectively.
• Conducted regular training to stay abreast of the latest industry trends and ticketing technology advancements.
• Managed modifications, cancellations, and special requests to enhance customer satisfaction and loyalty.
• Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
• Developed strong relationships with repeat guests, recognising their preferences and ensuring a personalised service.
• Advised customers regarding flight enquiries, checking availability and confirming reservations.
• Provided detailed information about facilities, services, and local attractions to enhance guest experience.
• Assisted customers with finding favourable rates for desired reservation dates, times and locations.
• Facilitated bookings via phone, email, and webchat, leveraging in-depth hotel product knowledge to meet customer needs.
• Printed tickets and brochures for customers, ensuring clarity in terms and conditions.
• Maintained accurate and up-to-date records of all reservations and correspondence.
• Receieved incoming reservations enquiries and updated existing bookings in line with established policies and procedures.
• Processed payments and sent confirmation details to customers via email or mobile app.
• Engaged in training sessions to deepen product knowledge and elevate customer service proficiency.
• Upheld strict confidentiality in handling sensitive guest information, adhering to data protection regulations.
• Worked in chauffeur drive department , booking vehicles on the Avis system , liasing with Avis and processing daily checks for booked vehichles.
• JNBRREK - checking and updating of queues, booking and security checks of UMNR and YP bookings. Overseeing of MEDA cases and booking of stretcher cases.
• Booking and confirming VIP services for Government Ministers and Royal families
• Answered email queries swiftly, ensuring customers received correct details about fares and Emirates products.
• Processed refund queries via email, handling group refunds online and through BSP.
• Support Sales Team via email and phone

• Checked in flights for domestic departures, managed check-in counters, checked in bags and passengers, printed boarding passes, and explained security and safety rules to passengers.
• Boarded passengers at boarding gates and offloaded passengers.

Provided VIP services to high-profile clients, ensuring a seamless travel experience.

Pre-checked in VIP clients such as ministers, royal families, and celebrities, met and greeted VIP passengers at curbside, and escorted passengers to lounges.

* Arranged for tarmac transfers in luxury vehicles for VIP's and escorted passengers to the aircraft to baord

Coordinated with protocol and personal security teams to ensure VIP safety and comfort.

Collaborated with catering services to meet the specific dietary needs of VIP passengers.

Oversaw reservations, ensuring accuracy and efficiency in booking processes.

* Making of bookings and ticketing bookings

* advanced ticketing and issuing of tickets

*customer queries

*advising of safety and security instructions

Customer Services:

• Built trust and loyalty with clients by effectively resolving complaints related to reservations, ground staff, baggage, and onboard issues.
• Ensured client satisfaction and encouraged repeat business through exceptional customer service.
• Customer retention through excellent service after a complaint has been resolved

• Trained new representatives, sharing knowledge and best practices for better team performance.
• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
• Oversaw check-in, boarding, and arrival staff operations for third-party services.
• mnaging and printing of manifest and ramp and handing over to cockpit crew
• managing catering

• Handled baggage check-in processes, including weighing, labelling, and ensuring safe transfer to aircraft, adhering to airline regulations.
• Printed tickets, passes and brochures for customers and explained terms of each.
• Conducted final calls for passengers and managed the boarding process, ensuring timely departures of flights.

• Handled baggage check-in processes, including weighing, labelling, and ensuring safe transfer to aircraft, adhering to airline regulations.
• Conducted final calls for passengers and managed the boarding process, ensuring timely departures of flights.
• Worked with flight and ground crew to facilitate seamless operations.
• Greeted passengers and provided boarding instructions.
• Met and greeted arriving, departing and transferring passengers and communicated relevant updates.
• Responded to flight delays and cancellations by rebooking passengers and providing compensation services in line with airline policies.
• Checked boarding passes against reservations and flight records to verify accuracy.
• Participated in regular training sessions on customer service excellence, security measures, and company policies.
• Checked-in passengers for departure, accepted bags and shared important requirements.
• Supervised weekend shifts to ensure operational efficiency and staff coordination.