ANTONIO TESORO
Manchester,UK
Summary
Customer-focused professional with experience in technical support, mental health advisory, and digital marketing, with a good understanding of sales and market entry. In my current role, I support customers with complex needs, developing strong communication, problem-solving, and stakeholder engagement skills. I am confident supporting go-to-market activity by aligning business objectives with customer expectations. Born and studied in Kenya, I bring local understanding, insight cultural awareness, and language skills, enabling me to contribute effectively to growth of Bupa in Kenya
Overview
12
12
years of professional experience
1
1
Certification
Work history
Mental Health Advisor
Bupa
2024.08 - 2026.05
- Provide tailored support to customers with complex mental health needs
- Build trust through empathetic communication
- Assess situations and guide customers to appropriate services
- Work within regulated processes while maintaining quality standards
Technical Support Advisor
John Lewis (Foundever)
2022.11 - 2024.07
- Delivered technical support across phone and chat channels
- Diagnosed and resolved hardware and software issues
- Maintained high customer satisfaction
- Collaborated with internal teams to improve services
- Managed escalations and tracked cases
Timing Team
WRC, Nairobi
2022.06 - 2022.07
- Set up and calibrated timing equipment
- Recorded race timings and ensured accuracy
- Coordinated with officials and resolved issues
Customer Service Assistant
Waitrose (Foundever)
2021.10 - 2021.12
- Managed customer queries and complaints
- Resolved delivery and product issues
- Maintained customer records
Part-Time Assistant
Virtual Games HQ
Nairobi, Kenya
2021.01 - 2021.01
- Hosted online events and managed disputes
- Supported social media and live streaming
- Coordinated schedules and communications
Semi-Professional Footballer
West Ham United
2016.06 - 2019.05
- Demonstrated teamwork, discipline, and commitment
- Performed under pressure in competitive environments
Part-Time Assistant
Tesoro Fruit Juices
2014.08 - 2016.01
- Supported deliveries and order management
- Provided customer service and operational support
Skills
- Communication and interpersonal skills
- Customer service and relationship management
- Problem solving and decision making
- Stakeholder engagement
- Sales and market awareness
- Project coordination and organisation
- Adaptability and teamwork
- Digital marketing fundamentals
Certification
- CIM Foundation Certificate in Professional & Digital Marketing
- Digital Marketing Certificate – University of Virginia
- Communication Skills – University of Leeds
- A-Level Business & Sport Science – Merit
- GCSEs including Maths, English, Science
ADDITIONAL INFORMATION
- Fluent in English and Swahili
- Strong understanding of the Kenyan market
- Experience in customer-facing roles
- Confident with digital systems and tools
- Open to working in Kenya
Timeline
Mental Health Advisor
Bupa
2024.08 - 2026.05
Technical Support Advisor
John Lewis (Foundever)
2022.11 - 2024.07
Timing Team
WRC, Nairobi
2022.06 - 2022.07
Customer Service Assistant
Waitrose (Foundever)
2021.10 - 2021.12
Part-Time Assistant
Virtual Games HQ
2021.01 - 2021.01
Semi-Professional Footballer
West Ham United
2016.06 - 2019.05
Part-Time Assistant
Tesoro Fruit Juices
2014.08 - 2016.01