Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Antonio Romagnolo

Antonio Romagnolo

Luqa,Malta

Summary

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Waiter

Marrone Ristocafe
Malta
06.2024 - Current
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Liaised with kitchen staff for prompt order delivery to customers.

Self employed

Clerk Business "TONY ROMAGNOLO"
Palermo, Italy
01.2015 - 09.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Applied positive customer service approach to increase satisfaction levels.
  • Introduced new product ranges based on customer preferences, increasing sales revenue.
  • Negotiated pricing deals with suppliers, improving profit margins.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Waiter

Torquemada Pizzeria
Palermo, Italy
06.2022 - 09.2022
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.

Kitchen porter

L'ORCA
Palermo, Italy
04.2016 - 08.2016
  • Completed deep cleaning tasks as instructed by supervising chef or manager.
  • Assisted chefs in food preparation for efficient meal service.
  • Supported overall restaurant operations through effective teamwork with other staff members.
  • Cleaned work surfaces, ensured hygiene standards were met.
  • Promptly addressed spills or broken glassware to prevent accidents in the workplace.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.

Education

MIDDLE SCHOOL DIPLOMA -

ICS "Silvio Boccone"
Palermo, Italy
09.1999 - 06.2006

Skills

  • Service mindedness
  • Dining etiquette knowledge
  • Patient and calm nature
  • Customer Service
  • Cash handling

Languages

Italian
Native
English
Upper intermediate (B2)

Timeline

Waiter

Marrone Ristocafe
06.2024 - Current

Waiter

Torquemada Pizzeria
06.2022 - 09.2022

Kitchen porter

L'ORCA
04.2016 - 08.2016

Self employed

Clerk Business "TONY ROMAGNOLO"
01.2015 - 09.2024

MIDDLE SCHOOL DIPLOMA -

ICS "Silvio Boccone"
09.1999 - 06.2006

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Antonio Romagnolo