Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Antonio Romagnolo

Antonio Romagnolo

Luqa,Malta

Summary

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work history

Waiter

Marrone Ristocafe
Malta
2024.06 - Current
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Liaised with kitchen staff for prompt order delivery to customers.

Self employed

Clerk Business "TONY ROMAGNOLO"
Palermo, Italy
2015.01 - 2024.09
  • Carried out day-to-day duties accurately and efficiently.
  • Applied positive customer service approach to increase satisfaction levels.
  • Introduced new product ranges based on customer preferences, increasing sales revenue.
  • Negotiated pricing deals with suppliers, improving profit margins.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Waiter

Torquemada Pizzeria
Palermo, Italy
2022.06 - 2022.09
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.

Kitchen porter

L'ORCA
Palermo, Italy
2016.04 - 2016.08
  • Completed deep cleaning tasks as instructed by supervising chef or manager.
  • Assisted chefs in food preparation for efficient meal service.
  • Supported overall restaurant operations through effective teamwork with other staff members.
  • Cleaned work surfaces, ensured hygiene standards were met.
  • Promptly addressed spills or broken glassware to prevent accidents in the workplace.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.

Education

MIDDLE SCHOOL DIPLOMA -

ICS "Silvio Boccone"
Palermo, Italy
1999.09 - 2006.06

Skills

  • Service mindedness
  • Dining etiquette knowledge
  • Patient and calm nature
  • Customer Service
  • Cash handling

Languages

Italian
Native
English
Upper intermediate (B2)

Timeline

Waiter

Marrone Ristocafe
2024.06 - Current

Waiter

Torquemada Pizzeria
2022.06 - 2022.09

Kitchen porter

L'ORCA
2016.04 - 2016.08

Self employed

Clerk Business "TONY ROMAGNOLO"
2015.01 - 2024.09

MIDDLE SCHOOL DIPLOMA -

ICS "Silvio Boccone"
1999.09 - 2006.06
Antonio Romagnolo