Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonio Palumbo

Northampton

Summary

A principled and dutiful employee with customer service and warehouse experience in the tools, outdoor leisure, pets, food and tech industries, as well as interpreting experience and a qualification in accounting. Able to work under pressure and to set deadlines, as well as multi task and prioritize workload. An ambitious and enthusiastic self-starter, who is able and willing to adapt an existing skill set in order to succeed in a new position and would welcome the opportunity to demonstrate his skills and abilities.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Parcel Sorter

UPS UK
Northampton
07.2022 - Current
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Collaborated with team members to achieve target results.

Interpreter and Italian Teacher

Terranostra
Naples
04.2017 - 09.2017
  • Key responsibilities included:
  • Building strong relationships with asylum seekers and supporting them in their integration into Italy, by communicating between them and the leaders of the organisation to understand their needs and help develop their Italian language skills
  • Assistance with personal care and medical needs when necessary
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Agency Worker

Mach Recruitment
Northampton
04.2022 - 06.2022
  • Processed orders efficiently to accomplish challenging daily objectives.
  • Loaded and unloaded lorries efficiently using low-level order pickers and powered pallet trucks.
  • Completed targeted picking orders with meticulous attention to detail, ensuring faultless results.
  • Worked with drive and determination to achieve picking and packing requirements.
  • Set up machinery according to specifications of new production runs.
  • Attended and participated in training, meetings and workshops.
  • Removed items of deficient quality from line to maintain standards.
  • Prepared boxes for shipments based on standard sizes.

Warehouse Operative

Stanley Black and Decker
Northampton
02.2021 - 03.2022
  • Key responsibilities included:
  • Picking orders for customers with different specifications
  • Organizing workload and being on schedule with deliveries
  • Working in a team to deliver the best customer experience
  • Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
  • Understood warehouse product placement, enabling efficient picking and packing services.
  • Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
  • Transported pallets and heavy stock using forklift equipment.
  • Provided accurate stock reports to warehouse manager to allow for timely reordering.
  • Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
  • Consistently complied with workplace health and safety measures to minimise operational risk.
  • Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
  • Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
  • Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency.

Warehouse Operative and Coordinator

Decathlon UK
Northampton
10.2018 - 02.2021
  • Key responsibilities included:
  • Picking, packing, loading and unloading of goods
  • Operation of machinery (LLOP, Reach truck)
  • Managing stock
  • Liasing with truck drivers and other departments to ensure timely delivery of goods
  • Use of company software to locate goods and produce parcel labels
  • Training new employees
  • Use of KPI's
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Directed and managed operations of 10 staff in fast-paced environment.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.

Warehouse operative

Pets at Home
Northampton
02.2018 - 09.2018
  • Used picking equipment and machinery safely, enhancing safety compliance and limiting risk.
  • Processed orders efficiently to accomplish challenging daily objectives.
  • Operated forklifts and pallet jacks to transport boxes, pallets and crates through warehouse.

Warehouse operative

Bestway
Northampton
10.2017 - 01.2018

Customer Service Specialist

Iengo Srl
Naples
03.2016 - 03.2017
  • Core responsibilities included:
  • Dealing with customer queries and complaints online and by phone
  • Selling products through an eBay account with 80k reviews
  • Managing stock and processing refunds
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Prepared orders efficiently to ship to the customers

Education

Italian Native Language - Accountancy

IPSSCT
Naples

Accountancy Diploma -

Grade 72/100 Leadership and Communication Training IT competent in Word and Excel Attention to detail -

Skills

Issue resolutionundefined

Languages

Italian
First Language
English
Proficient
C2
Spanish
Elementary
A2

Timeline

Parcel Sorter

UPS UK
07.2022 - Current

Agency Worker

Mach Recruitment
04.2022 - 06.2022

Warehouse Operative

Stanley Black and Decker
02.2021 - 03.2022

Warehouse Operative and Coordinator

Decathlon UK
10.2018 - 02.2021

Warehouse operative

Pets at Home
02.2018 - 09.2018

Warehouse operative

Bestway
10.2017 - 01.2018

Interpreter and Italian Teacher

Terranostra
04.2017 - 09.2017

Customer Service Specialist

Iengo Srl
03.2016 - 03.2017

Italian Native Language - Accountancy

IPSSCT

Accountancy Diploma -

Grade 72/100 Leadership and Communication Training IT competent in Word and Excel Attention to detail -

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Antonio Palumbo