Antonio-Nuccio Ferrara

• Provide tailored services to residents, including securing exclusive reservations, arranging private events, and fulfilling unique requests, ensuring a seamless luxury living experience.
• Oversee the receipt and distribution of deliveries, coordinating with residents and service providers to maintain efficient and accurate handling of parcels.
• Collaborate with the concierge team to manage schedules, maintain detailed logs, and ensure effective communication, enhancing service delivery and operational efficiency.
• Maintain front-of-house areas, ensuring they are organized, clean, and welcoming, upholding the property's high standards of presentation.
• Conduct routine swimming pool quality tests, ensuring adherence to health and safety regulations and maintaining a safe environment for residents.

Perform daily health and safety inspections, identifying potential hazards and implementing corrective actions to ensure a secure environment for all residents.

• Delivered Personalized Guest Services by offering tailored recommendations ensuring each guest's stay was customized to their preferences and needs.
• Developed relationships with local businesses and service providers to secure exclusive offers and benefits for guests.
• Managed VIP & Special Guest Relations. Handled the unique needs of VIPs and high-profile guests, including special requests, privacy concerns, and bespoke experiences.
• Stayed updated on local attractions, dining, events, and services to provide guests with accurate and valuable advice.
• Led Team Leadership & Training. Oversaw inventory of concierge desk supplies, placing orders and replenishing stock to ensure smooth daily operations.
• Mentored and trained the concierge team to maintain high service standards and foster a knowledgeable, cohesive team.
• Handled Crisis Management & Problem-Solving. Resolved guest issues and emergencies swiftly, ensuring guest satisfaction and maintaining the hotel's reputation.

• Served as the first point of contact for guests, created a warm and welcoming environment, ensuring that all guests received a luxury experience aligned with Nobu's brand standards.
• Worked closely with the concierge and front desk teams to ensure seamless guest service, facilitating smooth communication between departments ensuring a flawless guest experience during the critical launch period.
• Security & Access Control. Monitored the entrance, managed access to the hotel, and ensured only authorized individuals entered, maintaining a secure environment for guests and staff.
• Ambassador of Local Knowledge. Provided guests with accurate information about the local area, including attractions, dining, and transportation, complementing the concierge's role.

• Assisted in Service Execution, supported the waiting staff in delivering a smooth and efficient dining experience, ensuring cleanliness, proper setup, and timely resetting for new guests throughout service.
• Interacted with & Supported Guests. Engaged with guests to address their needs, provided attentive and courteous service, and assisted with menu recommendations and special requests.
• Collaborated with Kitchen & Waitstaff. Coordinated closely with the kitchen and waitstaff to ensure accurate and timely delivery of orders, maintaining high service standards.

• Provided guests with curated personalized experiences for dining, entertainment, and local attractions while handling a wide range of requests, including reservations and special services, ensuring a seamless and memorable stay.
• Assisted with Luggage & Transportation, facilitating smooth check-in and check-out processes, and coordinated transportation needs, contributing to a hassle-free arrival and departure experience.
• Greeted guests with warmth and professionalism, creating a welcoming atmosphere while working closely with the concierge and front desk teams to address guest needs and deliver exceptional service.
• Stayed updated on local trends and hotspots to offer insider access and exclusive opportunities, and ensured the cleanliness and organization of lobby and entrance areas, upholding the hotel's high standards of presentation.

• Crafted High-Quality Beverages ensuring high-quality and engaging with VIP guests to offer personalized recommendations and attentive service.
• Managed Bar Inventory to maintain a well-stocked and efficient bar.
• Coordinated with Service Staff to ensure seamless delivery of services to VIP guests and maintained a pristine, exclusive environment in the VIP area.

• Provided attentive and personalized service to guests, ensuring an exceptional dining experience that aligned with the restaurant's high standards of luxury and hospitality.
• Ensured Order Accuracy and timely processing of orders, coordinating with the kitchen and other staff to deliver dishes promptly and correctly while addressing any special requests or dietary restrictions.
• Uphold the restaurant's ambiance by ensuring tables were impeccably set and maintained throughout service, contributing to a sophisticated and refined dining atmosphere.

• Mixed and served a variety of alcoholic and non-alcoholic beverages, ensuring quality and consistency in line with the pub's standards.
• Managed Bar Inventory. Monitored and restocked bar supplies as needed, maintaining an organized and well-stocked bar to ensure smooth operations and prevent shortages.
• Maintained Cleanliness and Safety, ensuring the bar area was clean and organized, adhered to health and safety regulations.

• Crafted and Served High-Quality Beverages, ensuring each beverage met The Ivy Brasserie's high standards for quality and presentation.
• Assisted with Food Service working collaboratively with the kitchen and waitstaff, including coordinating timing and presentation to ensure a seamless dining experience for guests.
• Maintained Bar and Dining Area Standards, ensured the cleanliness and organization of both the bar and dining areas, adhered to health and safety regulations, and upheld The Ivy Brasserie's elegant and refined ambiance.

• Managed order accuracy and coordinated with the kitchen to ensure dishes were delivered promptly and to the correct specifications, while handling special requests and dietary restrictions effectively.
• Provided exceptional, individualized service to guests, anticipating their needs and ensuring a memorable dining experience aligned with the restaurant's high standards.
• Offered detailed descriptions and recommendations for menu items, including wine pairings and specials, to enhance the guest's dining experience and assist with informed decisions.

• Coordinated Event Logistics. Assisted in the planning and execution of conferences and banquets, including setup, layout, and coordination of audiovisual equipment, ensuring all aspects of the event ran smoothly.
• Provided On-Site Support. Delivered on-the-ground support during events, addressing any issues or adjustments needed and ensuring that guest requirements were met promptly and efficiently.
• Ensured Compliance with Event Specifications. Worked closely with clients and vendors to ensure that all event specifications and requirements were met, including catering, decor, and seating arrangements, maintaining high standards of quality and service.