Antonio Fierro
London,United Kingdom
Summary
Encouraging General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work history
General Manager
The Prince Edward, Hall&Woodhouse
Prince’s Square, London, City of London
03.2022 - 08.2025
- Financial Management: Managing budgets and controlling costs to ensure profitability; Analysing financial performance and monitoring cash flow; Negotiating with suppliers for better deals on products and services.
- Staff Management: Recruiting, training, and developing a team of 5 people; Creating staff rotas and managing shift patterns to ensure smooth operations;
- Operations & Compliance: Overseeing daily operations, ensuring the smooth and efficient running of the pub; Ensuring strict compliance with all health, safety, and licensing regulations; Managing inventory, stock control, and ordering supplies from vendors.
- Customer Relations & Marketing: Delivering excellent customer service to both new and regular guests; Handling and resolving customer complaints or concerns effectively; Promoting the pub and its services through various marketing initiatives and events.
Shift Leader
The Prince Edward, Hall&Woodhouse
Prince’s Square, London, City of London
01.2018 - 03.2022
- Delivered outstanding customer service and ensured every guest had a positive and memorable experience
- Organized and coordinated the team on shift, delegated tasks, and provided support to ensure the shift runs efficiently
- Managed daily operations, ensuring the pub safety and cleanness; handled opening and closing procedures
- Resolved issues with customers or team members that raised during the shift
- Acted as a role model for the team, demonstrating a positive attitude, strong work ethic, and excellent communication skills.
- Covered for the management team and assisted with day-to-day performance management.
Supervisor
Scoop Ice Cream Shop
Covent Garden, London
08.2015 - 11.2017
- Management of many ice cream shops - from the preparation of ice creams, crepes, cakes, waffles to hot drinks.
- Management of cash register and cleaning duties.
- Trained new employees on proper protocols and customer service standards.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Organized daily and weekly sales reports to track shop success.
- Created and maintained detailed records of team performance.
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances.
- Developed, implemented, and evaluated maintenance policies and procedures.
Education
High school graduation - School of art certificate
Liceo Artistico Carlo Levi
01.2001 - 01.2001
Fashion designer certificate - NA
High School of design
01.2001 - 01.2001
Tattoo artist certificate - NA
Professional Training Institution Assofram
01.2001 - 01.2001
Skills
- Leadership & Team Management
- Business Strategy & P&L Management
- Operations & Process Improvement
- Financial Planning & Budget Control
- Stakeholder & Client Relationship Management
- Data-Driven Decision Making
- Negotiation & Conflict Resolution
- Digital & Analytical Tools: Power BI, Zonal, Guest Management Systems
Languages
Italian
Native
English
Advanced
References
References available upon request
Timeline
General Manager
The Prince Edward, Hall&Woodhouse
03.2022 - 08.2025
Shift Leader
The Prince Edward, Hall&Woodhouse
01.2018 - 03.2022
Supervisor
Scoop Ice Cream Shop
08.2015 - 11.2017
High school graduation - School of art certificate
Liceo Artistico Carlo Levi
01.2001 - 01.2001
Fashion designer certificate - NA
High School of design
01.2001 - 01.2001
Tattoo artist certificate - NA
Professional Training Institution Assofram
01.2001 - 01.2001
Similar Profiles
Richard DichlianRichard Dichlian
Bar manager at Hall & WoodhouseBar manager at Hall & Woodhouse
Megan CookeMegan Cooke
Shift leader at Hall and WoodhouseShift leader at Hall and Woodhouse
Alicia BoweringAlicia Bowering
Teachers Assistant at University Of Prince Edward IslandTeachers Assistant at University Of Prince Edward Island
Joanne LittleJoanne Little
Director of Curriculam at Newham College Sixth Form CentreDirector of Curriculam at Newham College Sixth Form Centre
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness