Antonio Fierro
London,United Kingdom
Summary
Encouraging General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work history
General Manager
The Prince Edward, Hall&Woodhouse
Prince’s Square, London, City of London
03.2022 - 08.2025
- Financial Management: Managing budgets and controlling costs to ensure profitability; Analysing financial performance and monitoring cash flow; Negotiating with suppliers for better deals on products and services.
- Staff Management: Recruiting, training, and developing a team of 5 people; Creating staff rotas and managing shift patterns to ensure smooth operations;
- Operations & Compliance: Overseeing daily operations, ensuring the smooth and efficient running of the pub; Ensuring strict compliance with all health, safety, and licensing regulations; Managing inventory, stock control, and ordering supplies from vendors.
- Customer Relations & Marketing: Delivering excellent customer service to both new and regular guests; Handling and resolving customer complaints or concerns effectively; Promoting the pub and its services through various marketing initiatives and events.
Shift Leader
The Prince Edward, Hall&Woodhouse
Prince’s Square, London, City of London
01.2018 - 03.2022
- Delivered outstanding customer service and ensured every guest had a positive and memorable experience
- Organized and coordinated the team on shift, delegated tasks, and provided support to ensure the shift runs efficiently
- Managed daily operations, ensuring the pub safety and cleanness; handled opening and closing procedures
- Resolved issues with customers or team members that raised during the shift
- Acted as a role model for the team, demonstrating a positive attitude, strong work ethic, and excellent communication skills.
- Covered for the management team and assisted with day-to-day performance management.
Supervisor
Scoop Ice Cream Shop
Covent Garden, London
08.2015 - 11.2017
- Management of many ice cream shops - from the preparation of ice creams, crepes, cakes, waffles to hot drinks.
- Management of cash register and cleaning duties.
- Trained new employees on proper protocols and customer service standards.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Organized daily and weekly sales reports to track shop success.
- Created and maintained detailed records of team performance.
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances.
- Developed, implemented, and evaluated maintenance policies and procedures.
Education
High school graduation - School of art certificate
Liceo Artistico Carlo Levi
01.2001 - 01.2001
Fashion designer certificate - NA
High School of design
01.2001 - 01.2001
Tattoo artist certificate - NA
Professional Training Institution Assofram
01.2001 - 01.2001
Skills
- Leadership & Team Management
- Business Strategy & P&L Management
- Operations & Process Improvement
- Financial Planning & Budget Control
- Stakeholder & Client Relationship Management
- Data-Driven Decision Making
- Negotiation & Conflict Resolution
- Digital & Analytical Tools: Power BI, Zonal, Guest Management Systems
Languages
Italian
Native
English
Advanced
References
References available upon request
Timeline
General Manager
The Prince Edward, Hall&Woodhouse
03.2022 - 08.2025
Shift Leader
The Prince Edward, Hall&Woodhouse
01.2018 - 03.2022
Supervisor
Scoop Ice Cream Shop
08.2015 - 11.2017
High school graduation - School of art certificate
Liceo Artistico Carlo Levi
01.2001 - 01.2001
Fashion designer certificate - NA
High School of design
01.2001 - 01.2001
Tattoo artist certificate - NA
Professional Training Institution Assofram
01.2001 - 01.2001
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