Jira
Antonina Ziganshina
Account Manager
London
Summary
Dynamic and results-oriented professional with provent track record of around 100 game deliveries. Excelled in fostering client relationships and driving process improvements. Skilled in Jira/Confluence/Trello and adept at multi-tasking, ensuring efficient project execution and stakeholder satisfaction.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Delivery Executive
Instant Win Gaming
05.2023 - 02.2025
- Collaborated with senior management and account teams to plan and coordinate client projects, ensuring timely and efficient delivery
- Set up an deployed games to different environments: QA, UAT, Production
- Coordinated project briefs, gathered requirements, and ensured clear communication among teams
- Took ownership of client relationships, projects, and tasks, ensuring seamless delivery and issue resolution
- Worked with cross-functional teams to standardize processes, documentation, and best practices
- Prioritized tasks, managed multiple projects, and maintained regular client communication
- Fostered strong relationships with internal teams and clients, driving commercial opportunities and process improvements
- Developed and maintained documentation, resources, and knowledge of client needs, products, and platforms
Operations Manager
Keopex
08.2022 - 10.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led team onboarding and training
- Set up work processes as the company was expanding
L2 Technical Support
Skywind LTD
07.2019 - 10.2020
- Handled requests based on SLA, with high quality and precision;
- Worked with various monitoring ︁︀
︂︃︃
︇︉
︆︄systems like Graphana and Kibana, assisted in the detection and resolution of issues; - Worked closely with the Team Lead to improve existing processes, and effectively execute them in practice;
- Responded to the customers via Skype/Jira/emails/phone;
- Draft documentation, training manuals and troubleshooting processes, updating as needed;
- Maintained professional credible relationships with key stakeholders (internal and external);
Education
Bachelor of Science - Economics And Road Construction
Belarussian National Technical Univeristy
Minsk07-2018
Software
Confluence
Trello
API
Timeline
Delivery Executive
Instant Win Gaming
05.2023 - 02.2025
Operations Manager
Keopex
08.2022 - 10.2022
L2 Technical Support
Skywind LTD
07.2019 - 10.2020
Bachelor of Science - Economics And Road Construction
Belarussian National Technical Univeristy
Similar Profiles
Romulo Hipolito AbbiatiRomulo Hipolito Abbiati
QA lead at Instant Win GamingQA lead at Instant Win Gaming
Shamantha RavikumarShamantha Ravikumar
Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)
Asif MobassirAsif Mobassir
Affiliate Agent Manager at Bengal Win Gaming SiteAffiliate Agent Manager at Bengal Win Gaming Site
Rebecca DominatoRebecca Dominato
Mid Market Expansion – Client Development Manager at Smartsheet IncMid Market Expansion – Client Development Manager at Smartsheet Inc
Paul ClarkPaul Clark
Front of house team member at Phoenix Theatre, Ambassador Theatre GroupFront of house team member at Phoenix Theatre, Ambassador Theatre Group