Jira
Antonina Ziganshina
Account Manager
London
Summary
Dynamic and results-oriented professional with provent track record of around 100 game deliveries. Excelled in fostering client relationships and driving process improvements. Skilled in Jira/Confluence/Trello and adept at multi-tasking, ensuring efficient project execution and stakeholder satisfaction.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Delivery Executive
Instant Win Gaming
2023.05 - 2025.02
- Collaborated with senior management and account teams to plan and coordinate client projects, ensuring timely and efficient delivery
- Set up an deployed games to different environments: QA, UAT, Production
- Coordinated project briefs, gathered requirements, and ensured clear communication among teams
- Took ownership of client relationships, projects, and tasks, ensuring seamless delivery and issue resolution
- Worked with cross-functional teams to standardize processes, documentation, and best practices
- Prioritized tasks, managed multiple projects, and maintained regular client communication
- Fostered strong relationships with internal teams and clients, driving commercial opportunities and process improvements
- Developed and maintained documentation, resources, and knowledge of client needs, products, and platforms
Operations Manager
Keopex
2022.08 - 2022.10
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led team onboarding and training
- Set up work processes as the company was expanding
L2 Technical Support
Skywind LTD
2019.07 - 2020.10
- Handled requests based on SLA, with high quality and precision;
- Worked with various monitoring ︁︀
︂︃︃
︇︉
︆︄systems like Graphana and Kibana, assisted in the detection and resolution of issues; - Worked closely with the Team Lead to improve existing processes, and effectively execute them in practice;
- Responded to the customers via Skype/Jira/emails/phone;
- Draft documentation, training manuals and troubleshooting processes, updating as needed;
- Maintained professional credible relationships with key stakeholders (internal and external);
Education
Bachelor of Science - Economics And Road Construction
Belarussian National Technical Univeristy
Minsk2018-07
Software
Confluence
Trello
API
Timeline
Delivery Executive
Instant Win Gaming
2023.05 - 2025.02
Operations Manager
Keopex
2022.08 - 2022.10
L2 Technical Support
Skywind LTD
2019.07 - 2020.10
Bachelor of Science - Economics And Road Construction
Belarussian National Technical Univeristy