Summary
Work history
Education
Skills
Timeline
pwb
Antonina  Achieng

Antonina Achieng

London,United Kingdom

Summary

-Accomplished customer service representative of over 10 years, enthusiastic, positive, and proactive individual with a creative mindset.

- Thrives in both team-oriented environments and independently driven tasks.

- Demonstrates exceptional interpersonal skills and a track record of delivering outstanding customer service.

- Highly responsible, hardworking, and committed to achieving excellent results while meeting deadlines and maintaining attention to detail.

- Polite and professional person with strong communication and multitasking skills.

- Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Work history

Events Organiser

Fashion weekend Gambia
, Gambia
10 2018 - 06 2024

Contact and manage relationships with designers, including scheduling fittings and confirming show requirements.\nSponsorship and Funding.

-Identify potential sponsors, prepare proposals, and negotiate sponsorship deals.

-Marketing and Public Relations: Develop and execute a marketing strategy, including social media, press releases, and appearances on radio/TV.

-Ticket Sales and Registration: Set up and manage ticket sales and guest lists

-Staffing and Volunteers: Recruit and train staff and volunteers, assign roles and responsibilities.

-Backstage Management: Oversee the backstage area, ensuring smooth operations for model dressings, makeup, and fittings.

-Runway Coordination: Coordinate the runway setup, including lighting, sound, and stage design.

-Model Management: Schedule and manage models, including rehearsals and dressing rooms.

-Debriefing: Conduct a post-event debrief with the team to discuss successes, challenges, and areas for improvement.

-Thank You Notes: Send thank you notes to sponsors, designers, volunteers, and other key contributors

Department Manager

URBN
Bristol, United Kingdom
09 2008 - 10 2018

Spearheaded strategic recruitment efforts for staff and management to enhance

daily business productivity.

- Mentored and developed junior managers to facilitate business growth and

succession planning.

- Efficiently created schedules for up to 50 employees, managing payroll and

holiday allocations effectively.

- Maintained cost control measures while ensuring profitability.

- Provided comprehensive sales, team member development, and store

performance reports to regional and company directors.

- Consistently achieved positive impacts on sales and payroll statistics.

- Managed performance development initiatives, including Individual

Development Plans, counseling, and disciplinary actions, to foster a productive workforce.

Customer Service Representative

Talk Talk
Northampton, United Kingdom
03 2006 - 06 2007

Education

HND - Business And HR

University of Northampton
09/2005 - 06/2007

A Level - Sociology, Communication, and Business Studies

Barnet College
09/2002 - 06/2004

Skills

  • Outstanding customer service
  • Professional demeanour
  • Problem solver
  • Complaint handling
  • Team management
  • Customer loyalty building
  • Telephone skills
  • Exceptional communication
  • Store maintenance
  • Strong customer service orientation
  • Cash handling
  • Customer service expert
  • Written and verbal communication skills
  • Adaptive team player
  • Results oriented

Timeline

Events Organiser

Fashion weekend Gambia
10 2018 - 06 2024

Department Manager

URBN
09 2008 - 10 2018

Customer Service Representative

Talk Talk
03 2006 - 06 2007

HND - Business And HR

University of Northampton
09/2005 - 06/2007

A Level - Sociology, Communication, and Business Studies

Barnet College
09/2002 - 06/2004
Antonina Achieng