Antonija Smilovic
Leicester
Summary
Dedicated professional with expertise in customer service and communication, specialising in nail and lash treatments including manicure, pedicure, gel, acrylic, and Russian volume. Proficient in time management, organisation, booking management, and reception duties. Skilled in cash handling, POS systems, IT applications such as Word and Excel, product promotion, upselling, hygiene practices, sanitation protocols, equipment sterilisation, mobile service logistics, client management, teamwork and reliability. Committed to enhancing client satisfaction through exceptional service delivery.
Overview
26
26
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Nail Technician
The Hair Company
Liverpool
2026.03 - 2026.03
- - Deliver nail treatments including gel, acrylic, and nail art.
- - Maintain salon hygiene and prepare workstations.
- Performed thorough assessments of client's nails determining suitable treatment based on condition.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Reduced supply waste by carefully monitoring usage of nail products during procedures.
- Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
- Maintained high standards of cleanliness and sanitation in salon by adhering to health and safety regulations.
- Collaborated closely with colleagues, fostering welcoming environment conducive to returning clientele.
Mobile Nail & Lash Technician
Antonella Nails Bar
London & Leicester
2021.06 - 2026.03
- - Provide mobile manicure, pedicure, gel, acrylic, and lash extension services in clients' homes.
- - Manage travel planning, costs, and scheduling independently.
- - Conduct telephone consultations to identify client needs and prepare equipment accordingly.
- - Maintain high hygiene standards and ensure full kit readiness for each appointment.
- - Set service pricing and deliver personalised treatments to build repeat clientele.
- Regularly sanitised tools and workspace in line with professional health guidelines, prioritising cleanliness at all times.
Sales Assistant (Grade S01)
Sally Salon Services Ltd
Bracknell
2022.01 - 2022.10
- - Assisted customers with professional beauty products and provided expert product advice.
- - Processed transactions, managed stock, and maintained store presentation.
- - Supported beauty professionals with product recommendations and technical queries.
- - Handled deliveries, stock rotation, and merchandising.
- Built strong relationships with regular customers for repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Nail & Lash Technician
Urban Spa
London
2021.10 - 2021.06
- - Performed manicures, pedicures, gel nails, and lash extensions.
- - Removed old polish, shaped nails, and applied artificial enhancements.
- - Provided lash extension aftercare guidance.
Nail & Lash Technician
Urban Spa
London
2021.10 - 2021.06
- - Performed manicures, pedicures, gel nails, and lash extensions.
- - Removed old polish, shaped nails, and applied artificial enhancements.
- - Provided lash extension aftercare guidance.
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
London
2020.09 - 2020.10
- - Managed bookings, payments, and salon reception duties.
- - Delivered manicure, pedicure, and lash extension services.
- - Ensured workstation hygiene and tool sterilisation.
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
London
2020.09 - 2020.10
- - Managed bookings, payments, and salon reception duties.
- - Delivered manicure, pedicure, and lash extension services.
- - Ensured workstation hygiene and tool sterilisation.
Nail Technician
Helen's Salon
London
2019.11 - 2020.08
- - Performed nail treatments and artificial nail application.
- - Managed appointments, payments, and client aftercare.
Nail Technician
Paraskevas Haircutters
London
2019.09 - 2019.10
- - Provided manicure, pedicure, artificial nails, and lash extensions.
- - Maintained hygiene and managed bookings.
Nail Technician
Studio B UniiQue
Rijeka
2016.09 - 2017.02
- - Delivered nail and lash services and advised clients on aftercare.
- - Managed appointments and maintained salon cleanliness.
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Removed old nail polish efficiently without damaging natural nails prior to new applications.
- Boosted salon's reputation for creativity with innovative nail design techniques.
Clothing Sales Assistant
Quelle
Rijeka
2015.06 - 2015.08
- - Supported store opening, merchandising, and customer service.
- - Managed window displays, pricing, and returns.
Fashion Sales Assistant
MAC Sport
Opatija
2014.08 - 2014.11
- - Assisted customers, processed payments, and maintained store displays.
- - Handled returns, stocktaking, and store opening/closing duties.
Commercialist
SCS
Rijeka
2013.11 - 2014.01
- - Performed administrative tasks, invoicing, and accounting support.
Director / Office Manager / Receptionist
Antej Tourist Agency
Opatija
2001.01 - 2014.01
- - Managed reservations, guest inquiries, and complaint resolution.
- - Coordinated with foreign partners and Croatian hoteliers.
- - Prepared brochures, contracts, and travel arrangements.
- - Oversaw office operations and represented the agency as Director.
Seller
Audio Video Service Unuk
Rijeka
1999.10 - 2000.10
- - Managed reception, customer communication, invoicing, and equipment handling.
Education
Economist
University of Rijeka - Faculty of Tourism & Hospitality Management
2000.01 - 2010.01
Associate of Arts -
Travel Agency Office Manager
OpatijaCommercialist, Seller
Trade & Textile School
Rijeka 1999.01 - 2000.01
Skills
- - Excellent customer service & communication
- - Nail & lash treatments (manicure, pedicure, gel, acrylic, Russian volume)
- - Time management & organisation
- - Booking management & reception duties
- - Cash handling & POS systems
- - IT skills (Word, Excel)
- - Product promotion & upselling
- - Hygiene, sanitation & equipment sterilisation
- - Mobile service logistics & client management
- - Teamwork & reliability
Certification
- Beauty & Hair:
- - Hair Stylist Diploma - New Skills Academy (2023)
- - Nail Technician - New Skills Academy, London (2020)
- - Waxing Diploma - New Skills Academy, London (2020)
- - UV-Gel Technique - Dermis, Croatia (2008)
- - UV-Gel, Pedicure & Manicure - Cuccio Naturale, Zagreb (2008)
- - 2D-6D Eyelash Extension - Crystal Beauty Center (2015)
- - Basic Eyelash Extensions - Kallos Lash Academy (2018)
- - Russian Volume - Kallos Lash Academy (2018)
- - Nail Art & Gel Courses - Brillbird Master Academy (2018)
- Childcare, Mental Health & Nutrition:
- - TQUK Level 2 - Caring for Children & Young People (2023)
- - TQUK Level 2 - Children & Young People's Mental Health (2024)
- - TQUK Level 2 - Understanding Nutrition & Health (2025)
Languages
- Italian Certificate Level 1A & 1B - Dante Alighieri Institute (2001)
Timeline
Nail Technician
The Hair Company
2026.03 - 2026.03
Sales Assistant (Grade S01)
Sally Salon Services Ltd
2022.01 - 2022.10
Nail & Lash Technician
Urban Spa
2021.10 - 2021.06
Nail & Lash Technician
Urban Spa
2021.10 - 2021.06
Mobile Nail & Lash Technician
Antonella Nails Bar
2021.06 - 2026.03
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
2020.09 - 2020.10
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
2020.09 - 2020.10
Nail Technician
Helen's Salon
2019.11 - 2020.08
Nail Technician
Paraskevas Haircutters
2019.09 - 2019.10
Nail Technician
Studio B UniiQue
2016.09 - 2017.02
Clothing Sales Assistant
Quelle
2015.06 - 2015.08
Fashion Sales Assistant
MAC Sport
2014.08 - 2014.11
Commercialist
SCS
2013.11 - 2014.01
Director / Office Manager / Receptionist
Antej Tourist Agency
2001.01 - 2014.01
Economist
University of Rijeka - Faculty of Tourism & Hospitality Management
2000.01 - 2010.01
Seller
Audio Video Service Unuk
1999.10 - 2000.10
Commercialist, Seller
Trade & Textile School
1999.01 - 2000.01
Associate of Arts -
Travel Agency Office Manager