Antonija Smilovic
Leicester
Summary
Dedicated professional with expertise in customer service and communication, specialising in nail and lash treatments including manicure, pedicure, gel, acrylic, and Russian volume. Proficient in time management, organisation, booking management, and reception duties. Skilled in cash handling, POS systems, IT applications such as Word and Excel, product promotion, upselling, hygiene practices, sanitation protocols, equipment sterilisation, mobile service logistics, client management, teamwork and reliability. Committed to enhancing client satisfaction through exceptional service delivery.
Overview
26
26
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Nail Technician
The Hair Company
Liverpool
03.2026 - 03.2026
- - Deliver nail treatments including gel, acrylic, and nail art.
- - Maintain salon hygiene and prepare workstations.
- Performed thorough assessments of client's nails determining suitable treatment based on condition.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Reduced supply waste by carefully monitoring usage of nail products during procedures.
- Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
- Maintained high standards of cleanliness and sanitation in salon by adhering to health and safety regulations.
- Collaborated closely with colleagues, fostering welcoming environment conducive to returning clientele.
Mobile Nail & Lash Technician
Antonella Nails Bar
London & Leicester
06.2021 - 03.2026
- - Provide mobile manicure, pedicure, gel, acrylic, and lash extension services in clients' homes.
- - Manage travel planning, costs, and scheduling independently.
- - Conduct telephone consultations to identify client needs and prepare equipment accordingly.
- - Maintain high hygiene standards and ensure full kit readiness for each appointment.
- - Set service pricing and deliver personalised treatments to build repeat clientele.
- Regularly sanitised tools and workspace in line with professional health guidelines, prioritising cleanliness at all times.
Sales Assistant (Grade S01)
Sally Salon Services Ltd
Bracknell
01.2022 - 10.2022
- - Assisted customers with professional beauty products and provided expert product advice.
- - Processed transactions, managed stock, and maintained store presentation.
- - Supported beauty professionals with product recommendations and technical queries.
- - Handled deliveries, stock rotation, and merchandising.
- Built strong relationships with regular customers for repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Nail & Lash Technician
Urban Spa
London
10.2021 - 06.2021
- - Performed manicures, pedicures, gel nails, and lash extensions.
- - Removed old polish, shaped nails, and applied artificial enhancements.
- - Provided lash extension aftercare guidance.
Nail & Lash Technician
Urban Spa
London
10.2021 - 06.2021
- - Performed manicures, pedicures, gel nails, and lash extensions.
- - Removed old polish, shaped nails, and applied artificial enhancements.
- - Provided lash extension aftercare guidance.
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
London
09.2020 - 10.2020
- - Managed bookings, payments, and salon reception duties.
- - Delivered manicure, pedicure, and lash extension services.
- - Ensured workstation hygiene and tool sterilisation.
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
London
09.2020 - 10.2020
- - Managed bookings, payments, and salon reception duties.
- - Delivered manicure, pedicure, and lash extension services.
- - Ensured workstation hygiene and tool sterilisation.
Nail Technician
Helen's Salon
London
11.2019 - 08.2020
- - Performed nail treatments and artificial nail application.
- - Managed appointments, payments, and client aftercare.
Nail Technician
Paraskevas Haircutters
London
09.2019 - 10.2019
- - Provided manicure, pedicure, artificial nails, and lash extensions.
- - Maintained hygiene and managed bookings.
Nail Technician
Studio B UniiQue
Rijeka
09.2016 - 02.2017
- - Delivered nail and lash services and advised clients on aftercare.
- - Managed appointments and maintained salon cleanliness.
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Removed old nail polish efficiently without damaging natural nails prior to new applications.
- Boosted salon's reputation for creativity with innovative nail design techniques.
Clothing Sales Assistant
Quelle
Rijeka
06.2015 - 08.2015
- - Supported store opening, merchandising, and customer service.
- - Managed window displays, pricing, and returns.
Fashion Sales Assistant
MAC Sport
Opatija
08.2014 - 11.2014
- - Assisted customers, processed payments, and maintained store displays.
- - Handled returns, stocktaking, and store opening/closing duties.
Commercialist
SCS
Rijeka
11.2013 - 01.2014
- - Performed administrative tasks, invoicing, and accounting support.
Director / Office Manager / Receptionist
Antej Tourist Agency
Opatija
01.2001 - 01.2014
- - Managed reservations, guest inquiries, and complaint resolution.
- - Coordinated with foreign partners and Croatian hoteliers.
- - Prepared brochures, contracts, and travel arrangements.
- - Oversaw office operations and represented the agency as Director.
Seller
Audio Video Service Unuk
Rijeka
10.1999 - 10.2000
- - Managed reception, customer communication, invoicing, and equipment handling.
Education
Economist
University of Rijeka - Faculty of Tourism & Hospitality Management
01.2000 - 01.2010
Associate of Arts -
Travel Agency Office Manager
OpatijaCommercialist, Seller
Trade & Textile School
Rijeka 01.1999 - 01.2000
Skills
- - Excellent customer service & communication
- - Nail & lash treatments (manicure, pedicure, gel, acrylic, Russian volume)
- - Time management & organisation
- - Booking management & reception duties
- - Cash handling & POS systems
- - IT skills (Word, Excel)
- - Product promotion & upselling
- - Hygiene, sanitation & equipment sterilisation
- - Mobile service logistics & client management
- - Teamwork & reliability
Certification
- Beauty & Hair:
- - Hair Stylist Diploma - New Skills Academy (2023)
- - Nail Technician - New Skills Academy, London (2020)
- - Waxing Diploma - New Skills Academy, London (2020)
- - UV-Gel Technique - Dermis, Croatia (2008)
- - UV-Gel, Pedicure & Manicure - Cuccio Naturale, Zagreb (2008)
- - 2D-6D Eyelash Extension - Crystal Beauty Center (2015)
- - Basic Eyelash Extensions - Kallos Lash Academy (2018)
- - Russian Volume - Kallos Lash Academy (2018)
- - Nail Art & Gel Courses - Brillbird Master Academy (2018)
- Childcare, Mental Health & Nutrition:
- - TQUK Level 2 - Caring for Children & Young People (2023)
- - TQUK Level 2 - Children & Young People's Mental Health (2024)
- - TQUK Level 2 - Understanding Nutrition & Health (2025)
Languages
- Italian Certificate Level 1A & 1B - Dante Alighieri Institute (2001)
Timeline
Nail Technician
The Hair Company
03.2026 - 03.2026
Sales Assistant (Grade S01)
Sally Salon Services Ltd
01.2022 - 10.2022
Nail & Lash Technician
Urban Spa
10.2021 - 06.2021
Nail & Lash Technician
Urban Spa
10.2021 - 06.2021
Mobile Nail & Lash Technician
Antonella Nails Bar
06.2021 - 03.2026
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
09.2020 - 10.2020
Nail & Lash Technician / Receptionist
Gabrielle Aesthetics
09.2020 - 10.2020
Nail Technician
Helen's Salon
11.2019 - 08.2020
Nail Technician
Paraskevas Haircutters
09.2019 - 10.2019
Nail Technician
Studio B UniiQue
09.2016 - 02.2017
Clothing Sales Assistant
Quelle
06.2015 - 08.2015
Fashion Sales Assistant
MAC Sport
08.2014 - 11.2014
Commercialist
SCS
11.2013 - 01.2014
Director / Office Manager / Receptionist
Antej Tourist Agency
01.2001 - 01.2014
Economist
University of Rijeka - Faculty of Tourism & Hospitality Management
01.2000 - 01.2010
Seller
Audio Video Service Unuk
10.1999 - 10.2000
Commercialist, Seller
Trade & Textile School
01.1999 - 01.2000
Associate of Arts -
Travel Agency Office Manager