Antonia Pooles

This role has allowed me to hone in all my previous customer care skills and really excel in providing excellent service. I have been able to adapt to the fast paced and demanding seasonal periods ensuring that my team are supported throughout.

• Managed store opening and closing, taking key holder responsibilities seriously to uphold security.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Maintained documents and records to comply with internal policies and external regulations.
• Built customer retention and satisfaction by delivering top-quality service. Dealt with customer complaints and rectified product and service issues.

Working within this environment I developed intensive organisation, intuitive planning and communication skills to enhance my work ethic.

• Receiving and efficiently organising and processing delivery daily. Maintaining a strict timeframe so that all delivery tasks weren't carried into the next day.
• Maintained neat and clean store areas in line with health and safety policies.
• Creating systems to make the stockroom easy to navigate to increase work place efficiency.

My main goal was to maximise sales through excellent visual and customer care standards. All while maintaining effective independent management of the store.

• Had key holder responsibilities managing opening and closing the store
• Delivering premium and consistent customer service
• Instilling confidence in the team to demonstrate initiative and effective problem solving to actively see sale opportunities.