Summary
Overview
Work history
Education
Skills
Timeline
Generic

Antonia McAndrews - Lawrence

London

Summary

Dedicated professional with a strong foundation in customer care and crisis management. Very confident and highly organised with a wide range of experience within social care, customer service and administrative roles. Someone who is empathetic, kind and has a genuinely caring nature. I can easily adapt to my environments and I'm a very approachable person. My passion for helping others and supporting people is evident throughout my career so far and will continue to be a goal I strive towards. Committed to continuous learning and development, aiming to leverage skills in both individual and team settings for career advancement and new professional challenges.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work history

Housing First Officer

Centrepoint
London
05.2024 - Current
  • Supporting clients with tenancy sustainment as well as providing intensive, comprehensive support in the following areas; Mental and physical health, Finances, Education Training and Employment, Offending (if applicable) etc.
  • Working in coordination with clients professional networks and building positive working relationships.
  • Maintaining regular communication with housing officers and income officers to ensure clients are able to positively maintain their tenancies.
  • Connecting clients with internal and external services for financial education, jobs/ education, healthy relationships, community integration etc.
  • Supporting clients with their benefits and welfare rights and supporting them with independent living skills.
  • Being a strong advocate for clients' rights to secure adequate housing, healthcare, and education services and more.

Supported Housing Officer

Centrepoint
Camden
01.2022 - 02.2025
  • Supporting a case load of high support young people in day to day activities and learning all the relevant independent living skills in order to move on to more independent placements
  • Preparing tenancy and contracts and supporting young people in housing benefits and universal credit applications
  • Conducting regular home inspections and building checks to identify safety issues and repairs needed
  • Coordinating with local agencies and the council to provide housing and prevent homelessness
  • Tracked and monitoring rental payments, setting payment agreement and supporting people with money management
  • Providing leadership, guidance and support to staff members
  • Participating and leading on events and meetings to promote services and engage with residents
  • Promoting Centrepoints approach to equality and diversity in all work taken
  • Ensure all work done and communication is promoting a psychological informed environment
  • Undertaking holistic support needs, completing risk assessments, action plans and case reviews
  • Knowledge of welfare rights for vulnerable client groups and the ability to advise people on how to access them - referring them to necessary support agencies
  • Aided with crisis intervention by redirecting negative behaviours and offering counselling
  • Partaking in reflective practice to discuss mental and behavioural triggers and progress

Domiciliary carer/ live in carer

Bluebird Care
01.2020 - 01.2021
  • Getting dressed/ undressed
  • Personal care
  • Monitoring and care of pressure sores (under appropriate nursing supervision)
  • Hoisting/ getting in and out of bed
  • Helping with rehabilitation programmes, as prescribed by health care professionals
  • Preparation of drinks, snacks and meals throughout the day, according to service users preferences
  • Feeding when required
  • Use of doset boxes and giving prescribed medication
  • Collecting or returning medication
  • Assistance with finances, paying bills, collecting pensions (subject to agreement at care plan stage)
  • Personal planning and general support
  • Assisting service users with personal care-
  • Dietary Care-
  • Healthcare-
  • Personal Services-
  • Domestic/ Household services

Marketing Manager

Mikos
Brixton
01.2019 - 01.2020
  • Food preparation and handling
  • Compliance with food and hygiene standards
  • Training of new employees
  • Bookkeeping and basic accounting
  • Dealing with queries quickly and professionally, via email, phone calls or face to face
  • Motivate and sustain a positive working environment for all employees and guests.

Assistant Supervisor

All Bar One
Central London
01.2019 - 12.2019

Events Team

Chelsea FC
London
01.2019 - 12.2019

Sales Assistant

Papi & Camille's Hair shop
01.2018 - 12.2019

Shop Assistant

Waitrose (John Lewis plc)
01.2017 - 12.2018

Placement

HAGA Action on Alcohol
01.2017 - 12.2017

Shop Assistant

Ossie's Jerk Chicken
01.2015 - 12.2016

Volunteer

Dulwich Riding Stables
01.2014 - 12.2015

Education

GCSE's - Maths, English, Geography, Science, Business, History, French, Health and Social Care

Harris Academy Battersea
01.2015 - 01.2016

Level 3 Diploma in Adult Care - undefined

Lambeth College

Level 3 Business Administration - undefined

Lambeth College

Level 1 & 2 Health and Social Care - undefined

Lambeth College

BCS Level 2 ECDL in IT Application Skills - undefined

Lambeth College

Training Certificate in Alcohol Awareness - undefined

Ossie's Jerk Chicken
01.2015 - 01.2016

Skills

  • Excellent Customer Care Skills
  • Ability to use own initiative
  • Fast learner
  • Food preparation and handling
  • Compliance with food and hygiene standards
  • Training of new employees
  • Bookkeeping and basic accounting
  • Dealing with queries quickly and professionally
  • Motivate and sustain a positive working environment
  • Hosting guests
  • Food service
  • Bar
  • Keen and willingness in learning new skills
  • Organised and Reliable
  • Ability to work alone and in a team
  • First aid proficiency
  • Crisis management
  • Skilled in conflict resolution

Timeline

Housing First Officer

Centrepoint
05.2024 - Current

Supported Housing Officer

Centrepoint
01.2022 - 02.2025

Domiciliary carer/ live in carer

Bluebird Care
01.2020 - 01.2021

Marketing Manager

Mikos
01.2019 - 01.2020

Assistant Supervisor

All Bar One
01.2019 - 12.2019

Events Team

Chelsea FC
01.2019 - 12.2019

Sales Assistant

Papi & Camille's Hair shop
01.2018 - 12.2019

Shop Assistant

Waitrose (John Lewis plc)
01.2017 - 12.2018

Placement

HAGA Action on Alcohol
01.2017 - 12.2017

Shop Assistant

Ossie's Jerk Chicken
01.2015 - 12.2016

GCSE's - Maths, English, Geography, Science, Business, History, French, Health and Social Care

Harris Academy Battersea
01.2015 - 01.2016

Training Certificate in Alcohol Awareness - undefined

Ossie's Jerk Chicken
01.2015 - 01.2016

Volunteer

Dulwich Riding Stables
01.2014 - 12.2015

Level 3 Diploma in Adult Care - undefined

Lambeth College

Level 3 Business Administration - undefined

Lambeth College

Level 1 & 2 Health and Social Care - undefined

Lambeth College

BCS Level 2 ECDL in IT Application Skills - undefined

Lambeth College
Antonia McAndrews - Lawrence