Antonia McAndrews - Lawrence
London
Summary
Dedicated professional with a strong foundation in customer care and crisis management. Very confident and highly organised with a wide range of experience within social care, customer service and administrative roles. Someone who is empathetic, kind and has a genuinely caring nature. I can easily adapt to my environments and I'm a very approachable person. My passion for helping others and supporting people is evident throughout my career so far and will continue to be a goal I strive towards. Committed to continuous learning and development, aiming to leverage skills in both individual and team settings for career advancement and new professional challenges.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Housing First Officer
Centrepoint
London
05.2024 - Current
- Supporting clients with tenancy sustainment as well as providing intensive, comprehensive support in the following areas; Mental and physical health, Finances, Education Training and Employment, Offending (if applicable) etc.
- Working in coordination with clients professional networks and building positive working relationships.
- Maintaining regular communication with housing officers and income officers to ensure clients are able to positively maintain their tenancies.
- Connecting clients with internal and external services for financial education, jobs/ education, healthy relationships, community integration etc.
- Supporting clients with their benefits and welfare rights and supporting them with independent living skills.
- Being a strong advocate for clients' rights to secure adequate housing, healthcare, and education services and more.
Supported Housing Officer
Centrepoint
Camden
01.2022 - 02.2025
- Supporting a case load of high support young people in day to day activities and learning all the relevant independent living skills in order to move on to more independent placements
- Preparing tenancy and contracts and supporting young people in housing benefits and universal credit applications
- Conducting regular home inspections and building checks to identify safety issues and repairs needed
- Coordinating with local agencies and the council to provide housing and prevent homelessness
- Tracked and monitoring rental payments, setting payment agreement and supporting people with money management
- Providing leadership, guidance and support to staff members
- Participating and leading on events and meetings to promote services and engage with residents
- Promoting Centrepoints approach to equality and diversity in all work taken
- Ensure all work done and communication is promoting a psychological informed environment
- Undertaking holistic support needs, completing risk assessments, action plans and case reviews
- Knowledge of welfare rights for vulnerable client groups and the ability to advise people on how to access them - referring them to necessary support agencies
- Aided with crisis intervention by redirecting negative behaviours and offering counselling
- Partaking in reflective practice to discuss mental and behavioural triggers and progress
Domiciliary carer/ live in carer
Bluebird Care
01.2020 - 01.2021
- Getting dressed/ undressed
- Personal care
- Monitoring and care of pressure sores (under appropriate nursing supervision)
- Hoisting/ getting in and out of bed
- Helping with rehabilitation programmes, as prescribed by health care professionals
- Preparation of drinks, snacks and meals throughout the day, according to service users preferences
- Feeding when required
- Use of doset boxes and giving prescribed medication
- Collecting or returning medication
- Assistance with finances, paying bills, collecting pensions (subject to agreement at care plan stage)
- Personal planning and general support
- Assisting service users with personal care-
- Dietary Care-
- Healthcare-
- Personal Services-
- Domestic/ Household services
Marketing Manager
Mikos
Brixton
01.2019 - 01.2020
- Food preparation and handling
- Compliance with food and hygiene standards
- Training of new employees
- Bookkeeping and basic accounting
- Dealing with queries quickly and professionally, via email, phone calls or face to face
- Motivate and sustain a positive working environment for all employees and guests.
Assistant Supervisor
All Bar One
Central London
01.2019 - 12.2019
Events Team
Chelsea FC
London
01.2019 - 12.2019
Sales Assistant
Papi & Camille's Hair shop
01.2018 - 12.2019
Shop Assistant
Waitrose (John Lewis plc)
01.2017 - 12.2018
Placement
HAGA Action on Alcohol
01.2017 - 12.2017
Shop Assistant
Ossie's Jerk Chicken
01.2015 - 12.2016
Volunteer
Dulwich Riding Stables
01.2014 - 12.2015
Education
GCSE's - Maths, English, Geography, Science, Business, History, French, Health and Social Care
Harris Academy Battersea
01.2015 - 01.2016
Level 3 Diploma in Adult Care - undefined
Lambeth College
Level 3 Business Administration - undefined
Lambeth College
Level 1 & 2 Health and Social Care - undefined
Lambeth College
BCS Level 2 ECDL in IT Application Skills - undefined
Lambeth College
Training Certificate in Alcohol Awareness - undefined
Ossie's Jerk Chicken
01.2015 - 01.2016
Skills
- Excellent Customer Care Skills
- Ability to use own initiative
- Fast learner
- Food preparation and handling
- Compliance with food and hygiene standards
- Training of new employees
- Bookkeeping and basic accounting
- Dealing with queries quickly and professionally
- Motivate and sustain a positive working environment
- Hosting guests
- Food service
- Bar
- Keen and willingness in learning new skills
- Organised and Reliable
- Ability to work alone and in a team
- First aid proficiency
- Crisis management
- Skilled in conflict resolution
Timeline
Housing First Officer
Centrepoint
05.2024 - Current
Supported Housing Officer
Centrepoint
01.2022 - 02.2025
Domiciliary carer/ live in carer
Bluebird Care
01.2020 - 01.2021
Marketing Manager
Mikos
01.2019 - 01.2020
Assistant Supervisor
All Bar One
01.2019 - 12.2019
Events Team
Chelsea FC
01.2019 - 12.2019
Sales Assistant
Papi & Camille's Hair shop
01.2018 - 12.2019
Shop Assistant
Waitrose (John Lewis plc)
01.2017 - 12.2018
Placement
HAGA Action on Alcohol
01.2017 - 12.2017
Shop Assistant
Ossie's Jerk Chicken
01.2015 - 12.2016
GCSE's - Maths, English, Geography, Science, Business, History, French, Health and Social Care
Harris Academy Battersea
01.2015 - 01.2016
Training Certificate in Alcohol Awareness - undefined
Ossie's Jerk Chicken
01.2015 - 01.2016
Volunteer
Dulwich Riding Stables
01.2014 - 12.2015
Level 3 Diploma in Adult Care - undefined
Lambeth College
Level 3 Business Administration - undefined
Lambeth College
Level 1 & 2 Health and Social Care - undefined
Lambeth College
BCS Level 2 ECDL in IT Application Skills - undefined
Lambeth College
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