Antonia Kaludova
London City,United Kingdom
Summary
Dedicated hospitality professional with 10 years of experience and a strong passion for delivering exceptional customer service. Highly organised, adaptable, and known for excellent attention to detail with the ability to multitask and prioritise effectively. Experienced in training staff to uphold high standards of professional service, customer satisfaction, and work ethics. I bring a reliable, positive, and service-focused approach to every role.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work history
Supervisor
Cafe Mission – Organic Yoga Café
London City
05.2024 - 12.2025
- Front-of-house supervision and smooth daily operations
- Creating staff schedules and supporting shift planning
- Handling stock orders and maintaining inventory
- Organising and supporting yoga and wellness events
- Providing excellent customer service in an organic, healthy environment
- Training and guiding staff to maintain high service standards
Supervisor
Bar de Prés
Mayfair, London
02.2023 - 04.2024
- Setting the standard for high-end guest hospitality.
- Ensuring meticulous standards in service, presentation, and cleanliness.
- Deep understanding of the French-East Asian fusion cuisine, wine, and cocktails to train staff and advise guests.
- Efficiently juggling multiple tasks during peak service.
- Clear communication between kitchen, staff, and management.
- Calmly resolving customer complaints and operational issues.
Supervisor
Oscars- Membership Club
Mayfair, London
05.2022 - 02.2023
- Identifying and resolving event issues
- Using social media to promote events
- Managing capacity and implementing crowd control
- Monitoring guest behaviour and enforcing policies
- Handling guest inquiries, complaints and VIP requests
- Supervising and training staff
- Organising event logistics including setup and breakdown
- Analysing membership trends for retention
Restaurant Manager
Proud Cabaret
London City
02.2021 - 04.2022
- Management of 25 staff members
- Till closing and cash handling
- Tracking sales against targets and upselling
- Handling customer complaints
- Leading pre-shift briefings
- Greeting and seating customers
- Providing cover during staff absences
- Compiling post-shift performance reports
- Maintaining safety and food quality standards
Waitress
Proud Cabaret
London City
02.2020 - 02.2021
- Greeting guests and taking orders
- Delivering food and maintaining presentation quality
- Ensuring correct food preparation
- Following health and safety standards
- Completing shift duties
Waitress
Happy Bar & Grill
Burgas
06.2016 - 01.2020
Education
Diploma of Higher Education - Business Management
University of Suffolk
City of LondonDiploma of Higher Education - Food Nutrition and Dietetics
University of Food Technologies
PlovdivSkills
- Restaurant marketing
- Event planning and management
- Leadership / Supervising
- Staff development and mentoring
- Sales techniques
- Shift scheduling
- Adaptability
- Attention to detail
- Problem-solving
- Cultural awareness and sensitivity
- Sustainability Awareness
References
Lia Rommer - Cafe Mission
+447411698686
Languages
Bulgarian
Native
English
Advanced
Timeline
Supervisor
Cafe Mission – Organic Yoga Café
05.2024 - 12.2025
Supervisor
Bar de Prés
02.2023 - 04.2024
Supervisor
Oscars- Membership Club
05.2022 - 02.2023
Restaurant Manager
Proud Cabaret
02.2021 - 04.2022
Waitress
Proud Cabaret
02.2020 - 02.2021
Waitress
Happy Bar & Grill
06.2016 - 01.2020
Diploma of Higher Education - Food Nutrition and Dietetics
University of Food Technologies
Diploma of Higher Education - Business Management
University of Suffolk