Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Antonia Georgieva

Cardiff,Vale of Glamorgan

Summary

I am a passionate and insightful individual with over five years of customer service experience, currently working as a team leader at The Body Shop. I thrive on creating positive experiences for customers and colleagues. My journey has equipped me with a unique blend of skills, from effective communication to problem-solving, all underpinned by a genuine desire to make a difference. I believe in the power of teamwork and the importance of a friendly, supportive environment. Confident in my ability to exceed targets, inspire teams, and take the business to the next level with leadership and a customer-focused approach.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Team leader

The Body Shop
Cardiff, Vale of Glamorgan
02.2020 - Current
  • Oversee and manage team of 10+ customer consultants, ensuring they meet individual and collective performance targets.
  • Enhanced team productivity by 20% and reduced turnover by 15% through effective coaching and engagement strategies.
  • Monitor team performance through KPIs and sales metrics. Provide regular feedback, conduct performance reviews, and implement action plans to improve productivity and meet sales goals.
  • Developed and executed tailored sales strategies during promotions, boosting seasonal sales by 25%.
  • Deep knowledge of skincare and beauty products allowed to train staff effectively, resulting in 20% improvement in upselling and customer engagement.
  • Managing stock levels and collaborating with visual merchandising team to ensure store displays aligned with promotional efforts, leading to 10% boost in impulse purchases.
  • Store makeup expert for three consecutive years. Appling makeup on clients for personal, business, or performance needs, increasing makeup sales by 10%.
  • Consistently maintaining high customer service standards, handling escalated customer queries, managing complaints, and resolving issues efficiently to maintain high satisfaction and loyalty.
  • Cleaning and organizing working areas to create positive, productive environments with minimal risk.
  • Handling store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Implementing measures to boost productivity, reduce waste, and cut costs.
  • Interview and recruit staff with required skills and background.
  • Type, edit, and proofread documents to support clerical tasks.
  • Using feedback from peers and managers to consistently improve work.

Sales assistant

Lush Cosmetics
Cardiff, Vale of Glamorgan
08.2019 - 12.2019
  • Provided sit-down consultations and created unique routines by actively listening to customers' needs and concerns, delivering memorable and sensory-rich shopping experiences.
  • Trained and skilled in hand and arm massages.
  • Developed in-depth knowledge of Lush's handmade, cruelty-free products and ingredients, ensuring customers understood ethical and environmental benefits of each product.
  • Collaborated with team to maintain visually appealing and well-organized product displays that aligned with Lush's vibrant brand identity.
  • Operated cash registers with accuracy and processed cash and card transactions.

Babysitter

Private family
Cardiff, Vale of Glamorgan
08.2019 - 10.2019
  • Created and maintained welcoming, safe, and tidy space to promote children's development.
  • Monitored children at after-school program location, offering safe place for children to play and complete homework assignments.
  • Transported children to and from school in line with set schedule.
  • Engaged children in stimulating learning-based activities and games.

English translator

Private business
Plovdiv, Bulgaria
01.2018 - 12.2018
  • Revised and translated materials to improve word choice and refine meanings.
  • Kept text and subtitle translations culturally appropriate to various audiences.
  • Proofread translated texts to meet interpretation quality standards.

Education

Bachelor of Arts - Philosophy

Cardiff University (Prifysgol Caerdydd)
Cardiff
09.2020 - 02.2024

Diploma of successfully finished High School -

St.St.Kiril And Metodii High School
Plovdiv, Bulgaria
09.2013 - 07.2018

Skills

  • Outstanding Customer Service
  • Leadership & Team Management
  • Product Knowledge & Training
  • Stock Management & Visual Merchandising
  • Problem Solving & Conflict Resolution
  • Communication & Organisation

Languages

English
Fluent
Bulgarian
Native

Timeline

Bachelor of Arts - Philosophy

Cardiff University (Prifysgol Caerdydd)
09.2020 - 02.2024

Team leader

The Body Shop
02.2020 - Current

Sales assistant

Lush Cosmetics
08.2019 - 12.2019

Babysitter

Private family
08.2019 - 10.2019

English translator

Private business
01.2018 - 12.2018

Diploma of successfully finished High School -

St.St.Kiril And Metodii High School
09.2013 - 07.2018

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Antonia Georgieva