Antonia Borg

Worked sporadically on residential building and renovation projects to develop practical joinery skills while gaining insight into daily construction site operations and client communication. Assisted with preparing materials, measuring and cutting timber accurately, and assembling structural components using hand and power tools, including saws, spirit levels, and impact drills. Maintained a safe and organised work area by demonstrating safe tool use and appropriate PPE. Observed experienced tradespeople and site workflows, gaining a deeper understanding of construction technology, problem-solving, and waste management practices.

Worked across both the main bar and function room, delivering high-quality customer service during high-volume shifts while maintaining an organised and efficient bar. Coordinated staff shifts and supported opening and closing procedures, including locking up the premises and ensuring smooth operations during peak hours. Prepared and served drinks and cocktails while handling cash and till operations, cleaning beer lines, changing kegs, and maintaining stock levels while assisting with stock orders. Trained new staff on drink preparation, cash handling, and service standards. Supported the business’s social media presence and helped organise and run functions and events. Built strong relationships with customers by fostering a welcoming atmosphere and supporting community charity initiatives, encouraging repeat business and customer loyalty.

Worked in a fast-paced environment as my first role, contributing to my professional development and building confidence in a workplace setting. Engaged with customers and colleagues while developing strong communication and teamwork skills. Consistently met operational targets, including delivery times, drive-thru waiting times, and positive customer feedback ratings. Coordinated tasks across multiple stations during peak hours to maintain efficient service and ensure smooth workflow, processing over £10,000 in sales for one day as a team. Liaised with staff from other branches to build professional relationships and gain insights that supported store performance and development. Maintained strict health, safety, and cleanliness standards while contributing to a positive and supportive work environment.