Antonia Anderson
Methlick,Aberdeenshire
Summary
Dedicated professional with expertise in de-escalation techniques, crisis intervention, and mental health support. Demonstrates excellent listening skills and patience, essential for effective communication and adaptability in health and social care settings. Proficient in using social stories and talking mats to enhance client interaction. Committed to advancing a career in mental health support, leveraging strong competencies to improve patient outcomes.
Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Support worker
Aberdeenshire Council, Inverurie Days
Inverurie, Aberdeenshire
2024.02 - Current
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Helped achieve patient independence through guided tasks and activities.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Participated in regular team meetings, enhancing quality of care provided.
Senior Health Care Support Worker
Royal Cornhill Hospital NHS
Aberdeen, Aberdeen City
2021.01 - 2025.02
- I work within a close supervision ward, dealing with males with learning disabilities that have forensic background
- This could be finishing their prison sentence before being rehabilitated back into society, or men that have become mentally unwell and require medical intervention for their safety and the safety of others
- I am fully confident in my ability to use de-escalation techniques and crisis intervention every day is different, but I believe in bringing my best to every situation
- Optimised patient satisfaction through compassionate, considered care and communication
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care
- Trained in social stories and talking mats
Support Worker
Cornerstone
Ellon, Aberdeenshire
2018.10 - 2020.12
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene
- Led group activity programs to support independence and encourage community inclusion
- Monitored individuals' progress, continuously updating, and adjusting care plans to meet health and wellbeing needs
- Continuously promoted best practices in health, safety, and security to safeguard service user welfare
- Consulted with professionals including care managers, social work, Doctors, psychology
- As a self-managing team, we work out yearly budgets, meal planning to ensure they have a varied healthy diet, benefits, work placements and making sure all records are kept up to date
Home Carer / Nursing Home Carer
Aberdeenshire Council
Aberdeenshire
2016.06 - 2018.10
- Managed diverse daily wellbeing duties, from activity planning to mobility support
- Administered medication and kept comprehensive records
- Upholded safety and hygiene standards to reduce incidents and accidents
- Closely monitored patient conditions, minimising need for additional medical attention
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing
- Cooked meals to meet diverse dietary requirements
Duty Manager
Aldi Supermarket
Inverurie, Aberdeenshire
2014.06 - 2016.03
- Met health and safety guidelines to maintain compliant working environments
- Adhered to company policies and brand standards to support outstanding guest experiences
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service
- Oversaw emergency procedures and administered first aid
Education
Scottish Qualifications Certificate - Access to Nursing, Care, Human Development and Behavior, Care, Social Influences, Care, Values and Principles, caring for people with dementia, communication, HIV, Hepatitis B and Hepatitis C Infections, Health Promotions, Safeguarding People, Understanding people, Understanding of Mental Health and Mental Illness, Prevention of Infection, The Human Body
Northeast Scotland College
Aberdeen, Aberdeen City 2022.08 - 2023.06
PDA in Medical Administration - Administration, Audio Typing Level 1 and 2
Northeast Scotland College
Aberdeen, Aberdeen City 2008.08 - 2009.05
Standard Graded - Administration
Banchory Academy
Banchory, Aberdeenshire 1990.08 - 1994.06
Skills
- De-escalation techniques
- Crisis intervention
- Mental health support
- Excellent listening skills
- Patient
- Health and social care
- Social stories
- Talking mats
- Communication
- Adaptability
Custom
full driving licence
Timeline
Support worker
Aberdeenshire Council, Inverurie Days
2024.02 - Current
Scottish Qualifications Certificate - Access to Nursing, Care, Human Development and Behavior, Care, Social Influences, Care, Values and Principles, caring for people with dementia, communication, HIV, Hepatitis B and Hepatitis C Infections, Health Promotions, Safeguarding People, Understanding people, Understanding of Mental Health and Mental Illness, Prevention of Infection, The Human Body
Northeast Scotland College
2022.08 - 2023.06
Senior Health Care Support Worker
Royal Cornhill Hospital NHS
2021.01 - 2025.02
Support Worker
Cornerstone
2018.10 - 2020.12
Home Carer / Nursing Home Carer
Aberdeenshire Council
2016.06 - 2018.10
Duty Manager
Aldi Supermarket
2014.06 - 2016.03
PDA in Medical Administration - Administration, Audio Typing Level 1 and 2
Northeast Scotland College
2008.08 - 2009.05
Standard Graded - Administration
Banchory Academy
1990.08 - 1994.06