Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ANTONELLO MICHAEL ANTINORO

Summary

Experienced IT professional with expertise in Active Directory, IT ticketing systems, and Customer service. Proficient in remote desktop applications, Microsoft 365 administration, Intune, and basic networking. Adept at troubleshooting and resolving technical issues efficiently. Seeking to leverage skills in a dynamic environment to enhance IT operations and user support.

Overview

10
10
years of professional experience

Work history

IT Support Analyst

Scottish Government
03.2023 - 03.2025
  • Provide technical support to end-users via phone, email, and remote assistance tools
  • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals
  • Assist users with software installation, configuration, and troubleshooting
  • Escalate complex issues to appropriate level of support personnel
  • Document all support interactions and resolutions in the ticketing system Ifix
  • Managed user accounts and permissions in Active Directory
  • Diagnose and resolve issues related to Office applications, Exchange Online, Outlook, SharePoint, and Teams

IT deployment Engineer

NHS Greater Glasgow and Clyde
02.2021 - 04.2023
  • Computer systems upgrades and installation of IT hardware
  • Windows 10 Migration Project: Office 365, Vision - EMIS builds and Clinical software deployment
  • End to end ticket management (ServiceNow)
  • Management of group policies, applications through Active directory and SCCM system
  • Conduct user training sessions for newly deployed systems and applications
  • Develop deployment plans and schedules to ensure successful implementation
  • (lived Abroad for 7 months)

IT deployment Engineer

CDW
07.2020 - 12.2020
  • Provide first and second line support for upgrade to windows 10
  • Participate in device collection, configuration, and upgrade of client endpoint devices
  • Ensure all steps, for successful upgrade of multiple laptops daily
  • Work with each client to ensure each device is completed and that laptops are issue free
  • (NHS Contract)

IT Deployment Engineer

Techtrus Solutions
04.2019 - 06.2020
  • Manage installation, configuration and on-going usability of system hardware and software
  • Experience with deployment of Cisco hardware systems & racks, in external data centers
  • Provide global project Supervision and direction to ensure project team has a clear understanding of timelines, roles & responsibilities they will undertake within the project team
  • (global travel to external clients)

Area Sales Manager

Phoenix Inspirational Bathrooms
01.2015 - 02.2019
  • Developed strong sales acumen and influenced customers to purchase displays and bathroom apparatus
  • Led south-east relationship management of customer accounts and growth opportunities
  • Developed customer retention and acquisition strategies including prospecting of new clientele
  • Pre- and Post-sales support, including customer service and troubleshooting of customer issues

Education

General Certificate of Secondary Education - Math's, Science (Physics, Chemistry & Biology), English Literature & Language

Skills

  • Active Directory
  • IT ticketing systems understanding
  • Mobile device support
  • Remote desktop applications
  • Microsoft 365 administration
  • Intune
  • Basic Networking

Languages

English
Native
Italian
Advanced

Timeline

IT Support Analyst

Scottish Government
03.2023 - 03.2025

IT deployment Engineer

NHS Greater Glasgow and Clyde
02.2021 - 04.2023

IT deployment Engineer

CDW
07.2020 - 12.2020

IT Deployment Engineer

Techtrus Solutions
04.2019 - 06.2020

Area Sales Manager

Phoenix Inspirational Bathrooms
01.2015 - 02.2019

General Certificate of Secondary Education - Math's, Science (Physics, Chemistry & Biology), English Literature & Language

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ANTONELLO MICHAEL ANTINORO