Antonella Karavokyri
London,Haringey
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
MAIN WAITRESS
RADISSON BLUE JAFFRON
SANTORINI, GREECE
04.2023 - 11.2023
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
HOUSEKEEPING MANAGER
NIKKI BEACH SANTORINI
SANTORINI, GREECE
04.2021 - 11.2023
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Maintained faultless cleanliness standards to exceed guest expectations and encouratge repeat visits.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Replenished guest mini bars and fridges and recorded items consumed for billing.
Assistant housekeeping manager
Four Seasons
BOULIAGMENH, GREECE
07.2019 - 11.2020
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
Housekeeping supervisor
AMATHUS
LEMESOS, CYPRUS
03.2018 - 07.2019
- Audited rooms after cleaning to check cleanliness standards.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Completed shift reports for smooth handovers and Back of House operations.
- Actioned customer feedback to improve satisfaction ratings.
HOUSEKEEPING SUPERVISOR
SAINT JOHN
SAINT JOHN -MYKONOS , GREECE
03.2016 - 11.2017
- Updated training programmes to enhance employee performance.
- Actioned customer feedback to improve satisfaction ratings.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
MAIN WAITRESS
ROCK N ROLL MUSIC DINNER
RHODES, GREECE
01.2011 - 11.2015
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
MAIN WAITRESS
CIAO ITALIA
ATHENS, GREECE
02.2008 - 11.2010
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Arranged tables and set up linens and silverware in preparation for guests.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
HOSPITALITY MANAGMENT -
MANPOWER EMPLOYMENT ORGANITATION
RHODES , GREECE 09.2011 - 06.2013
Skills
- Attention to detail
- Self-motivated
- Deep-clean techniques
- Cleaning materials knowledge
- Organised and efficient
- Self-directed
- Hospitality background
- Customer-orientated
- Ergonomics and safety training
Languages
Albanian
Native
Greek
Native
English
Advanced
Timeline
MAIN WAITRESS
RADISSON BLUE JAFFRON
04.2023 - 11.2023
HOUSEKEEPING MANAGER
NIKKI BEACH SANTORINI
04.2021 - 11.2023
Assistant housekeeping manager
Four Seasons
07.2019 - 11.2020
Housekeeping supervisor
AMATHUS
03.2018 - 07.2019
HOUSEKEEPING SUPERVISOR
SAINT JOHN
03.2016 - 11.2017
HOSPITALITY MANAGMENT -
MANPOWER EMPLOYMENT ORGANITATION
09.2011 - 06.2013
MAIN WAITRESS
ROCK N ROLL MUSIC DINNER
01.2011 - 11.2015
MAIN WAITRESS
CIAO ITALIA
02.2008 - 11.2010
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