ANTON MCFARLANE

• Answering incoming telephone calls
• Processing online orders and purchase orders
• Learning extensive product ranges and giving advice to customers
• Communicate professionally with customers and process sales
• Respond to and follow up sales inquiries by email and telephone
• Preparing and sending quotations
• Dealing with customers in our showroom -Entering orders into computer system -Product Advice
• Analysed sales to identify top-performing products.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
• Utilised hand-held devices to capture, document and communicate proof of delivery.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Safely loaded and unloaded packages with zero material damage.

• Maximise sales through promoting different products and services offered by Datography Ltd
• Dealing with customer enquiries -B2B sales -Great Knowledge on sales force -Using KPI tracker watching the overall performance to maintain an good result
• Generated leads through cold calling, industry networking and social media to reach monthly targets.
• Followed-up on prospective business opportunities and new clients to retain and expand client base.

• Dealing with customer storage enquires
• Stock counting
• Marketing looking around local area make more businesses and customer aware of us
• Hitting store target as well as hitting own target as well
• Dealing with store banking
• Dealing with insurance companies
• Using KPI tracker watching my performance to maintain good result

• Provide quotations to commercial SME and residential prospects by responding to leads
• To combat customer attrition through negotiation with clients wishing to cancel their subscription where appropriate
• To work to agreed daily/weekly KPI targets (number of opportunities, number of sales)
• Ensuring routine paperwork and processes are adhered to
• Providing exceptional customer service via telephone and in writing -Accurately updating and utilising our CRM system
• Instructed teams of promotional offers to increase product sales.
• Attended to customer needs promptly, leading shop teams by example.

• Dealing with customer storage enquires
• Stock counting -Marketing looking around local area make more businesses and customer aware of us
• Hitting store target as well as hitting own target as well
• Dealing with store banking -Dealing with insurance companies
• Using KPI tracker watching performance to maintain good result
• Skills gained: Goal-orientated, People-orientated, Cash handling and management, strong conflict resolution skills, excellent work ethic.
• Restocked, refreshed and sanitised bathroom facilities.
• Participated in staff meetings to develop strategies in selling.
• Informed customers regarding promos and warranty services to increase sales.
• Collaborated with sales managers to meet target quotas.

• Breakdown response-Ensuring that all post throughout the university is collected and franked before 5pm
• Lock up of class rooms ensure that they are set for the next day
• Delivery of good to a range of different departments
• Assisting security with minor problem which may occur

• Explaining in more detail about company products
• Cash handling-Hitting Branch Targets
• Ensuring the banking hall if tidy
• Handling complaints
• Providing 1st class customer service
• Providing Customer with the best possible solution
• Promoted loyalty programme to increase customer database and encourage repeat visits.
• Provided excellent customer service by recommending additional products and services to meet customer needs.

• Hitting branch sales targets -Customer inquiries -Cash handling
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
• Contacted satisfied customers to offer additional services.
• Set up appointments with potential and current customers to discuss new products and services.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

• Key achievements -Demonstrated versatility and a flair for adaptability to satisfy fluctuating demands
• Gained “hands-on” experience in a customer-oriented working environment
• Recognised as a strong team builder and facilitator, committed towards the continued delivery of service excellence
• Screened incoming enquiries and dealt tactfully and diplomatically with any arising concerns / complaints
• Acquired proven time, people and resource management skills
• Utilised a positive response to pressure in an often fast-paced working environment.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Worked energetically to maintain efficient operations during peak trading hours.

• Gained an invaluable appreciation as to the importance of health, safety and hygiene while serving food and drink
• Organised and prioritised workloads effectively to meet fluctuating demands
• Checked equipment state to identify and report faulty machinery for repair.
• Showcased superior organisation and team working skills.
• Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
• Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
• Cleared tables to remove dirty utensils and leftover food items.
• Manned till and processed and recorded payments for orders.

• Enjoyed first-hand experience of customer service and sales operations in this fast-paced, customer-oriented retail environment
• Oversaw the management of cash, till operations and the tagging of company products
• Liaised with customers - showcasing strong product awareness to increase sales
• Delivered first class customer service at all times
• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Received and processed product returns.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.

SIGNIFICANT ACHIEVEMENTS CONTINUED… -Identified and exploited opportunities to improve customer service

• Forged, maintained and nurtured key internal / external relationships conducive to business growth
• Facilitated timely completion of ad-hoc administrative functions, including stock management and till operations.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.