Summary
Overview
Work history
Education
Skills
Timeline
Generic

Anton Evans

Wolverhampton,West Midlands

Summary

I am a Roadside Assistance Professional with over 11 years of experience in delivering exceptional roadside support and customer service. I have a proven track record of swiftly and efficiently resolving a wide range of vehicle issues. I have exceptional leadership, training and team management skills demonstrated through successful coordination of field operations and training of Patrols. Due to my demonstrated skills, I have been entrusted with managing the Great Bridge depot, ensuring that all Patrols meet the standards necessary for operational efficiency. In this role, I also handle various management duties to support the team with any issues or concerns. Additionally, I regularly review the Tachomaster to identify and address any potential issues. I am highly motivated to apply my extensive expertise in a higher leadership role, with the goal of enhancing operational efficiency and elevating Patrol satisfaction.

Overview

13
13
years of professional experience
6072
6072
years of post-secondary education

Work history

Roadside Assistant Patrol

The AA
Wolverhampton, West Midlands
12.2023 - Current
  • Diagnose and fix mechanical issues on the roadside, such as engine problems, flat tyres, flat batteries.
  • Ensure the safety of motorists and other road users.
  • Communicate effectively with customers to understand their issues and provide reassurance.
  • Maintain a friendly and professional demeanor at all times.
  • Follow company procedure and legal guidelines, including traffic laws and safety regulations.
  • Attend training sessions to stay updated on the latest technology.
  • Keep the service vehicle clean and well-stocked with necessary supplies.
  • Achieved customer satisfaction by providing quick and efficient roadside assistance.


Training, Delivery, Support Specialist

The AA
Oldbury, Sandwell
03.2022 - 12.2023
  • Developed and delivered training programs, provided support to learners, and ensured the effective use of training materials and systems.
  • Delivered training sessions both in-person and on Teams.
  • Used the MyLearning system to deliver and track training courses and generated Patrol Feedback forms for each individual learner.
  • Provided ongoing support and guidance to learners before, during, and after training sessions.
  • Stayed informed about the latest trends and best practices in training and development.
  • Ensured training programs comply with industry standards and regulatory requirements.
  • Updated training materials to reflect any changes in regulations or company policies.

Recovery Patrol

The AA
Birmingham, West Midlands
06.2016 - 03.2022
  • Ensured safety by conducting thorough vehicle checks before each recovery operation.
  • Maintained professional demeanour during stressful recovery situations, instilling confidence in drivers.
  • Assisted in swift vehicle recoveries to minimise disruption to traffic flow.
  • Demonstrated high level of adaptability by managing various types of vehicle recoveries.

Service Delivery

The AA
Oldbury, West Midlands
09.2013 - 06.2016
  • Coordinated with various departments to ensure seamless delivery of services.
  • Allocated and managed Patrols to ensure optimal service for our members.
  • Served as the primary point of contact for customers regarding service delivery issues.
  • Escalated issues as necessary to ensure timely resolution.

Warehouse Worker

Branded Housewares
Wolverhampton, West Midlands
01.2012 - 09.2013
  • Streamlined workflow by creating efficient goods organisation system.
  • Conducted forklift operations for safe and timely transport of goods.
  • Ensured safety standards with regular equipment maintenance checks.
  • Loaded lorries to expedite delivery schedules.
  • Unloaded deliveries, promptly sorting items into appropriate storage areas.
  • Operated pallet jacks safely, preventing workplace accidents.

Education

NVQ Level 2 - Electric/Hybrid Vehicle Routine Maintenance Activities

IMI

Train the Trainer

The Knowledge Academy

NVQ Level 3 - Advanced Level Apprenticeship in Customer Service

Sandwell College
Sandwell

GCSEs - English

Deansfield High School
Wolverhampton
09.2005 - 06.2010

GCSEs - Mathematics

Deansfield High School
Wolverhampton
09.2005 - 06.2010

Skills

  • Customer service
  • Leadership
  • Training delivery
  • HGV driving
  • Problem solving
  • Safety and compliance

Timeline

Roadside Assistant Patrol

The AA
12.2023 - Current

Training, Delivery, Support Specialist

The AA
03.2022 - 12.2023

Recovery Patrol

The AA
06.2016 - 03.2022

Service Delivery

The AA
09.2013 - 06.2016

Warehouse Worker

Branded Housewares
01.2012 - 09.2013

GCSEs - English

Deansfield High School
09.2005 - 06.2010

GCSEs - Mathematics

Deansfield High School
09.2005 - 06.2010

NVQ Level 2 - Electric/Hybrid Vehicle Routine Maintenance Activities

IMI

Train the Trainer

The Knowledge Academy

NVQ Level 3 - Advanced Level Apprenticeship in Customer Service

Sandwell College
Anton Evans